Strategy
• The role will provide strategic technology leadership to the FSS business lines, playing an integral role in the growth and development of the Investor segment through digital delivery of reliable technology services. The role will shape the strategy of Custody Client and Sales business service offering competitiveness to Clients and ensure solutions are not only strategically aligned but are consistent with the goals and objectives from an operational perspective. • Leverage technology where appropriate to streamline processes, enhance productivity, reduce risk, and improve controls. • Deliver Technology end to end in a highly automated manner.
• Provide the leadership for a seamless service experience throughout the technology service lifecycle, ensuring that technology services are future proof and aligned with the overall objectives and governance standards of Group and Regions business. • Responsible for engagement with the business for product volumes across markets, new clients, key/ hyper care clients across geographies.
Business
• Work hand in hand with the Business, Operations and FSS Product teams to understand the business needs and deliver using either internal or vendor solutions where appropriate. • The role will implement processes to monitor and track the impact on revenue (in terms of dollar), and clients due to technical issues on technology platforms. • The role will execute strategies at par or better than competitors service proposition offering in Client RFP process. The role will articulate SCB technical capabilities, service levels, resiliency postures in sales RFPs to position SCB competitiveness standing. • Ensure third party negotiations with vendors are constantly striving toward the best commercial outcome both upfront and for the operational cycle of the engagement. • Support the local teams outside of FSS Global across Kora and Indonesia.
Processes
• Provide input to different risk and Governance bodies as key stakeholder for assessment and mitigation of risk.
People & Talent
• Attract, employ and retain industry certified technology professional to serve the business lines with consistency.
• Make the SCB brand attractive to attract, employ and retain high quality talent with right skills and experience who can scale and operate across the distinct business lines with consistency, and promote team diversity across technical capability, background, gender, and race.
• Ensure the provision of ongoing training and development of people and ensure that teams members are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. • Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners. • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Risk Management • Proactive in seeking regular assurance that the FM Technology Teams are performing to an acceptable risk and control standard. • Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees. • As required, act as the risk control owner under the Group’s risk management framework at the appropriate level. • Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group’s ability to remain within risk appetite. • Engage with local regulators across Europe where required
Governance
• Attend FM VAT and Tech Council as required, ensuring compliance with Architecture Principles and adherence to the Architecture Roadmap. • Embed the Group’s values and code of conduct in the FM Technology Team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employees form part of the culture. • Ensure compliance with all salient SCB governance frameworks where there are direct touchpoints with them or any subsequent downstream influence from the FM Technology and In Country teams. • Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the Transformation, FM Team to achieve the outcomes set out in the Bank’s Conduct Principles: FM Code of Conduct • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Keep abreast of local regulatory standards and ensure teams are compliant.
Key stakeholders
• FSSMT • FM Technology Leadership Team • ITO Finance • FSS Operations • FSS Products • CIB architecture /TSA organisation
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