Strategy
• Work with internal teams to obtain an in-depth understanding of our product suite and business priorities • Go deep in researching and understanding our services, products and users in close collaboration with our client research and insights team • Produce high quality service blueprints • Identify user centric opportunities in our internal and external service offering • Run innovation workshops to solve our biggest challenges • Present to senior leaders and be able to communicate clearly about the process and reasoning that went into the design • Work closely with product, engineering, data, and business teams to ensure that service design solutions are scalable, technically feasible, and aligned with business goals • Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals • Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going
Business
Processes
People & Talent
• Maintain and evolve your capabilities
• Quickly learn and adapt to new situations.
• Have a desire to learn and grow.
Risk Management Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.
Governance Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.
Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in. • At least 5-8 years of experience in service design design • Experience working at financial institutions, including fintechs, would be desirable • Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline. • You have an understanding of human centred design methodologies and usability testing • Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation • You also understand global diversity and the ability to advise on solutions that suit all. • You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit. • You work smart, are flexible and skilled in establishing practical processes. • Familiarity with Information architecture and interaction design • Experience in Agile and/or LEAN projects • Good stakeholder management and influencing skills • Strong communication skills • Excellent written skills in English • Expert level capability in Figma • Strong working knowledge of Microsoft Office • You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.