Job Summary

As a member of S&T Process Design team, candidate should have proficiency in using ARIS application to create process maps in BPMN format. Partner with S&T product stakeholders and Transformation team stakeholders to develop business process documentation (in ARIS 10) which accurately reflects the as is /to-be processes resulting from stakeholder discussion/S&T Projects/Process Review etc. Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the S&T Process Universe with ARIS standard conventions.  Challenge the current process design and support to S&T colleagues to ensure design decisions made supports customer driven process design output/Employee Journey/ Employee Experience  

Review process with process improvement mindset and drive projects using process improvement methodologies viz. Lean Six Sigma/A3

Key Responsibilities

Strategy 

• Represent good process design principles in programme activities, design sessions and decision making.
• Provide clear guidance to programme / stakeholders around good process design and how to apply process design principles to design work  

Business

• Prepare user-friendly process maps and associated documentation in line with overall process governance, design principles and standards required by the Process Design team within the S&T COO office
• Work with multiple stakeholders to develop workable process designs which can be operationalised successfully and provide quality outcomes (customer experience, TATs, SLAs, risk mitigation etc) 
• Validate process designs various streams, ensuring processes are designed in line with overall process design principles and standards 
• Identify opportunities for process standardisation, automation and streamlining as part of design activities. 

Processes

As a member of the S&T Process Design team: 

• Partner with S&T product stakeholders and Transformation team stakeholders to develop business process documentation (in ARIS 10) which accurately reflects the as is /to-be processes resulting from stakeholder discussion/S&T Projects/Process Review etc.
• Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the S&T Process Universe 
• Provide challenge and design support to S&T colleagues to ensure design decisions made support good process design output.

People & Talent

• Provide technical direction to the transformation programmes/Stakeholders to ensure good process design activities are baked into project timelines.
• Lead by example and build the appropriate culture and values in relation to S&T processes i.e. customer driven.
• Collaborate with S&T Process Design colleagues to ensure end-state process maps modelled in ARIS10 are in line with our modelling conventions.

Risk Management

• Ensure that process maps and associated documents capture operation risk requirements in line with group standards.
• Identify and develop solutions to mitigate risks identified. Develop controls within processes to meet Bank identified risks

Governance

• Deliver to timeframes required by programme / stakeholders.
• Accurately size effort and time required to produce process maps and associated documentation, feed into project plan.
• Identify issues with and risks to delivery of quality outputs within required timescales, work with Project Manager and Line Manager to resolve or mitigate.
• Prioritise own workload effectively

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  

Key stakeholders

• SCM
• CRES
• CABM
• S&T COO team
• Global Process Owners

Skills and Experience

• ARIS Application usage proficiency 
• Must have experience designing customer processes for large organisations, enabled by technology. Experience with HR/SCM/CRES processes and good technical appreciation
• Strong communication skills – oral, written and presentation with an ability to engage and support a variety of stakeholder levels including management
• Experience of managing business requirement, multitasking and process re-engineering within large, complex, rapidly changing and dynamic environments, whilst often under pressure
• Outcome focussed with excellent problem-solving abilities whilst exercising good judgement.
• Ability to prioritise issues, seeing the ‘big picture’ and thinking conceptually, whilst simultaneously having very close attention to detail.
• Good knowledge on MS Office applications

Qualifications

• Education - Graduate in any discipline 
• Training - ARIS process designer
• Languages - English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.