Strategy • Develop the strategic direction and roadmap for SCPAY, aligning with Business Strategy, ITO Strategy and investment priorities. • Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities • Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls
Business • Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams • Ensure delivery to business meeting time, cost and high quality constraints • Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems • Thrive an ecosystem of innovation and enabling business through technology
Processes Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Payments & Clearing. Own technology delivery of projects and programs across global SCB markets that
a) develop/enhance core product capabilities b) ensure compliance to Regulatory mandates c) support operational improvements, process efficiencies and zero touch agenda d) build payments platform to align with latest technology & architecture trends, improved stability and scale
Interface with business & technology leaders of other SCB systems for collaborative delivery.
People & Talent • Employee, engage and retain high quality talent to ensure Payments Technology team is adequately staffed and skilled to deliver on business commitments • Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners. • Bridge skill / capability gaps through learning and development • Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team • Ensure the optimal blend and balance of in-house and vendor resources
Risk Management • Be proactive in ensuring regular assurance that the Payments ITO Team is performing to acceptable risk levels and control standards • Act quickly and decisively when any risk and control weakness becomes apparent and ensure those are addressed within quick / prescribed timeframes and escalated through the relevant committees • Balance business delivery on time, quality and cost constraints with risks & controls to ensure that they do not materially threaten the Group’s ability to remain within acceptable risk levels • Ensure business continuity and disaster recovery planning for the entire technology portfolio
Governance Promote an environment where compliance with internal control functions and the external regulatory framework
• Solution Architect – SCPAY • SCPAY – Programme Managers • Group Payments Product Development Heads
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