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Senior Site Reliability Engineer
Thomson Reuters
placeIND-BLR-Salarpuria Sattva Knowledge Court
Posted on Thomson Reuters website on 28 Feb 2025 (about 2 months ago)
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We are seeking to recruit a Sr Site reliability Engineer to support our Infrastructure, production data and applications. This position is based out of Bangalore, supporting Global locations. This Position will involve managing various critical Thomson Reuters Editorial Applications running hosted on AWS cloud .The Team manage a diverse range of services which reside on predominantly Windows and UNIX servers. The team manages Dev, QA, pre-production and production environments. The role involves close liaison with application development, networks, security, management systems, storage and database teams.This is an Senior Site reliability engineer role with more of a specialist role and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.About the role:

  •  Manage environments in cloud.

  •  Major work would be on handling Thomson Reuters application installations and troubleshoot application issues on Windows based systems.

  • Application patching, applying product specific application fixes on Assembly and Production systems.

  • End to End application/product testing.

  •  Maintain strong links with 1st Level groups as well as Development groups.

  • Maintain relationships with integrators to ensure operational requirements are met.

  • Management of change required to support product enhancement and growth.

  •  Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures. Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.

  • To follow defined project, implementation and support processes.

  • To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.

  •  To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.

  • On-call responsibilities is required for this Role

  • Perform related duties as assigned or requested.

  •  Perform the Incident root cause analysis.

  •  Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.

  • Determine and correctly resolve server related issues and incidents in a timely manner.

  • Have the ability to run with projects/issues solo as well as work in a team environment. 

  • Minimum 6+ years' experience on cloud with Windows based Operating systems. Minimum 2 years' experience with various software applications Windows Administration and Troubleshooting. 

  • DevOps in AWS: Experience in AWS DevOps specific services (CodeBuilt, Code Deploy, CodePipeline, ECS, EKS, able to set up CI/CD pipeline on AWS

  • Be a Team Player – work in a collaborative team-oriented environment, share information, respect diverse ideas, interact with customer, partner with cross functional and remote teams.

  • Be Curious & Innovative – continuously update yourself with next generation technology, development tools, and contribute to process development practices. Evaluate new technologies and software products to determine feasibility and desirability of incorporating capabilities within the company's products.

  • Be Agile – with strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines.

About you:

  • ITIL based release management processes. 

  • Experience with Web Applications, Good experience on .NET based Applications. 

  • Experience on scripting. 

  • Knowledge on any software programming language.

  • Knowledge on Database

  • Working knowledge of some scripting language (Shell, Perl, Python).

  • Working knowledge of SQL commands

  • Good analytical skills (root cause analysis and create solutions to resolve incidents). 

  • Good verbal and written communication skills.

  • Have a strong desire to identify ways for improving processes and documentation.

#LI-SA1

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

  • Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  • Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  • Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.




Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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Thomson Reuters Corporation is a Canadian multinational content-driven technology conglomerate.
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