Job Summary

The role of the Banking Ops Business Risk Manager is to partner and support Banking Operations Teams to proactively identify, quantify, prioritise, and mitigate risks, improve controls and maintain focus on operational excellence and sustainable solutions.  Coverage areas include, but is not limited to, detailed specialist knowledge of the end to end transaction lifecycle pertaining to banking ops activities both on a primary and secondary basis..  In addition a solid understanding of understanding required of upstream and downstream dependant functions/processes e.g., Business, Client, Legal and Credit functions.

Key Responsibilities

• Facilitate business growth alongside appropriate risk management.
• Contribute to business strategic decision making (e.g., risk weighting across all MO processes as part of the Standardization Journey).
• Monitor control execution trends and internal/external events to proactively identify non-financial risks .
• Perform deep dive reviews and assesses risk metrics (losses, near miss incidents, control effectiveness data in order to identify top themes and trends.) 
• Responsible for maintaining a comprehensive insight into the current and emerging profile for . 
• Evaluate the appropriateness of the organization’s frameworks for governance, risk and control. 
• Contribute to the development of risk-oriented culture within the organization. Act as a ‘risk culture Ambassador’. 
• Assist settlement Operational teams on the design and implementation of new controls and monitors required to fulfil new internal policy/regulatory requirements. continually assess effectiveness of controls if they remain fit for purpose or redesign where necessary.
• Identify sources of risk through changes in the external environment, new regulation, new products, changes to business strategy, incidents, reviews and other measures of control effectiveness.
• Assess probability and impact of the risks and ensure capture of the risks against the relevant Process Universe in the Bank’s risk monitoring system(s).
• Assess appropriateness of key risk indicators, continually assess effectiveness. Challenge thresholds where appropriate 
• Ensure process universe is meaningful and reflective of key risk and controls
• Accountable for completing high quality and timely risk documentation - top risk profiles, residual risk assessments, risk treatment plans for material risk events elevated residual risk treatment plans, management action plans, risk committee papers 
• Accountable for coordinating various global internal/external audits/reviews and liaising with various stakeholders to ensure timely and accurate information is provided. 
• Ensure appropriate governance and oversight of process health of FMO through governance forums and appropriate MI

• Ensure any material issues are escalated directly to the Head of the Markets Operations & business in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues, client complaints (top tier clients), Client Asset protection issues, material hubbing changes (inc org), transfers of activities and/or incremental costs to FM through outsourcing
• Assist settlement Operational teams on the design and implementation of new controls and monitors required to fulfil new internal policy/regulatory requirements. 
• continually assess effectiveness of controls if they remain fit for purpose or redesign where necessary.
• Identify sources of risk through changes in the external environment, new regulation, new products, changes to business strategy, incidents, reviews and other measures of control effectiveness.
• Assess probability and impact of the risks and ensure capture of the risks against the relevant Process Universe in the Bank’s risk monitoring system(s).
• Assess appropriateness of key risk indicators, continually assess effectiveness. Challenge thresholds where appropriate 
• Ensure process universe is meaningful and reflective of key risk and controls
• Accountable for completing high quality and timely risk documentation - top risk profiles, residual risk assessments, risk treatment plans for material risk events elevated residual risk treatment plans, management action plans, risk committee papers 
• Accountable for coordinating various global internal/external audits/reviews and liaising with various stakeholders to ensure timely and accurate information is provided. 
• Ensure appropriate governance and oversight of process health of FMO through governance forums and appropriate MI
• Ensure any material issues are escalated directly to the Head of the Markets Operations & business in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues, client complaints (top tier clients), Client Asset protection issues, material hubbing changes (inc org), transfers of activities and/or incremental costs to FM through outsourcing

People and Talent:

• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
• Drive training and communications to promote awareness and continuous learning for risk control and governance aspects
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Regulatory & Business conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Proactive in seeking regular assurance that the Group Business Risk Management teams are performing to an acceptable control assessment standard as per the defined Enterprise Risk Management Framework / Operational Risk Types Framework.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles      
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and ‘Here for good’ with peer, clients and regulators as appropriate
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, and peers

Skills and Experience

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model 
• Service Delivery & Operations

Qualifications

• EDUCATION   -  Academic or Professional Education/Qualifications; University educated
• TRAINING  -   Bank training; none additional 
• LICENSES  -   Licenses and Certifications/accreditations; none additional
• MEMBERSHIP    - Professional Memberships: relevant memberships to be agreed
• CERTIFICATIONS  -   Banking and FM risk related certifiations
• LANGUAGES -    English  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.