Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Operation Team Member / Senior Associate Analyst

Location: Bangalore

Business & Team: Retail Operations

Impact & contribution: You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience in uplifting the NPS.

Your contribution would include:

• Helping customers achieve their dreams.
• Being a highly motivated member of the team with self-starter skills and can take accountability when working alone.
• Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA).

Roles & Responsibilities:

• Review the home loan applications with good understanding on customer request within agreed turnaround time, ensuring consistent accuracy in a high-volume environment.
• Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
• Take responsibility for the quality of work submitted and ensure highest standards are maintained.
• Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them as necessary.
• Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
• Raise operational continuous improvement suggestions identified while completing tasks.
• Have necessary understanding of CBA retail products.

Essential Skills:

• Minimum 2 Yrs experience in banking domain
• Highly energetic and dynamic professional who are always striving to do better for our customers.
• Excellent communication skill Written and Oral.
• Strong in exercising sound judgement backed by analytical and problem-solving skill.
• Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders.
• Demonstrate curious mindset and ability to investigate.

Educational Qualifications:

• Bachelor's degree in a relevant field such as Finance, Accounting, or Business.