Job Summary

Define key responsibilities to reflect the duties and responsibilities of this role.

Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.

Technology and Architecture (TA) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within TA and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered’s footprints across the globe. The global team spans across the United Kingdom, India, Malaysia, China and Singapore.

We are looking for a Delivery Lead for leading and facilitating the delivery aspects, impediments, planning, risk, reporting, design workshops, contract & vendor onboarding due diligence will all stakeholders across the bank for all deliverables. Role has responsibility to drive the outcomes on time with high certainty, proactively manage risks and remediate any findings. Manage costs aspects in the platform delivery of both implementation and resource allocation. Promptly attend and resolve incidents or disruption. Ensuring that Standard Chartered cloud environments are consistent with Bank audit and compliance requirements and consistent with the design ethos. Focus all efforts against objective of Consistent, Secure and Resilient platform.

Key Responsibilities

Processes*

Track, report and drive delivery of initiatives, whilst optimising resources. Provide Service Performance Reports at agreed schedule. Anticipate issues to plan actions and preventions, ability to identify and recognise the root causes of problems, apply creative problem-solving, and own/drive improvements. Improve operating processes, measure & track productivity, and coordinate organisational procedures for optimised efficiency. People & Talent *

Holds sufficient knowledge in a function, product or process. Executes products, policies or processes. Supervises and manages team members. Work with internal business teams, cross-functional engineering/architecture teams, and external vendors. Effective conflict resolver and strong leadership skills to deliver on commitments and knowing when to say No to stakeholders. Is open-minded, a team player, and excited by Cloud technology challenges in an innovative working environment Risk Management*

Ensure a full understanding of the risk and control environment within the Cloud organisation. Ensure onboarding of technologies are done properly with Legal, Compliance and Security Teams. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and, if necessary, escalated through the relevant committees. Governance *

Main contact point for all contract liaison including: Ensuring compliance with SCBuy processes, contract management, periodic assessments. Manage Statement of work orders with partners & vendors including ensuring smooth onboarding, tracking. Understand and comply with, in letter and spirit, all applicable laws, and regulations, including those governing anti-money laundering, terrorist financing, and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employee’s form part of the culture. Regulatory & Business Conduct *

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Responsibilities

Risk Management*

Skills and Experience

Stakeholder Engagement Expert
Development and implementation of Ops Governance Framework Expert
Service Delivery, Change, Incident and Problem management Expert
AWS or Azure Cloud Core Services acumen Expert
Project Management Professional certification Expert

Qualifications

TECHNOLOGY / PROCESS

Required - Excellent stakeholder management on Enterprise scale preferably utilising Amazon Web Services Required - Project Management Professional (PMP/PMI) Certification to be in line with Project management standards in the bank. Required - Proficient contract, vendor management to ensure smooth delivery of the services. Required – Strong experience in planning and executing operations as well as new projects Required - Expertise in developing and implementing Operational Governance framework Required - ITIL orientated approach around deployment and infrastructure control on Enterprise level Required - Cloud Technology knowledge to handle and run Change, Incident and Problem management Strongly advantageous - Prior experience within large Financial Institution Strongly advantageous - Successful data driven Continuous Service Improvement delivery PLANNING AND DESIGN

Demonstrates high analytical skills, is self-motivated/directed Applies standards consistently across processes and reports Demonstrates senior level technical skills and ability to successfully complete and resolve complex, non-routine solution designs to address customer requirements Demonstrates strategic foresight while employing hands-on skills on projects and work assignments Demonstrates ability to develop, organize and analyse performance metrics in their given function Demonstrates ability to develop, communicate on Cloud offering aspects PERSONAL AND INTER-PERSONAL SKILLS

Delivers by possessing productivity, professionalism, customer service attitude, attention to detail and quality; ability to multitask and adherence to standard operating procedures Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas Comfortable in an agile and fast-moving environment Strong communicator; able to communicate complex, often vague topics in a compelling manner. Strong analytical skills with ability to problem solve. Developing Self & Others through Coaching, Contributing to Team, continuously learning and sharing knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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