Job Description:

• Servicenow ITOM
• Job Description Summary

  Job Description Summary
  Servicenow ITOM and ITSM
• Job Description

  Job Description

  Required Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in a related field preferred
  • Possesses deep technical knowledge of subject matters and/or software development.
  • 8+ of experience in enterprise grade projects or service management and environments
  • Knowledge of industry trends and technology to drive organizational change at our customers.
  • Designing user experience workflows
  • 8 or more years of experience with ServiceNow
  • Experience on ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects. 
  • Experience on ServiceNow Software Asset Management.
  • ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
  • Fluent in English

  Desired Qualifications:

  • 7 or more years of consulting experience with architecture, business analysis, design, and redesign
  • Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution.
  • Good workflow analysis and business process integration skills
  • Scripting experience in JavaScript, Jelly and HTML
  • Knowledge of the complete ServiceNow Platform and Workflow solution
  • Custom Integration using SOAP and REST

  Soft Skills:

  • Excellent verbal, written, and interpersonal communication skills.
  • Passion for digitization
  • Result-driven and customer centric
  • Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
  • Ability to multi-task and work on several accounts simultaneously
  • Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Ability to take on a high level of responsibility, initiative, and accountability.
  • Stimulated to manage competing priorities in a complex environment.
  • Ambitious in designing creative business solutions.
  • Capability to convey a strong presence, professional image, and deal confidently with complex business problems.
  • Self-starter with the ability to assume leadership and work without direct supervision.
  • Willingness to travel

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