Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Content Strategy Analyst II (Certified Technical Writers, MSTP, XML Authoring Tools, DITA, API documentation, Agile Methodology)SummaryContent Strategy and Development (CS&D) provides the technical andoperational information that customers and stakeholders need to dobusiness with Mastercard. CS&D is committed to driving the business goalsof Mastercard by maximizing the impact of content. We foster solutions toprovide the right content, to the right stakeholders, in the right format, at theright time. We accomplish this goal by collaborating with business partnersto understand customer needs and deliver timely, high-quality information ina wide range of media and languages.OverviewThis position involves creating and delivering technical content andpublications about Mastercard products and services for our customers. Theposition involves performing all stages of the processes to publish technicalcontent in online, mobile, and printed formats. It also includes researching,evaluating, selecting, and implementing new enterprise-wide processes andtechnologies.• Are you passionate about technology and finding new ways of doingthings that challenge the status quo?• Do you enjoy finding new solutions for delivering digital content?• Do you enjoy working on a team that interface with business partnersacross the globe?Role• Work with cross-functional teams and multiple Business/Product Owners tocreate original content and update existing technical content.• Accountable for the successful completion of high-quality projects within thetechnical writing function.• Ensure updates are made to content in accordance with the CS&D writingstandards.• Manage day-to-day writing and publishing needs to deliver content onlinefor consumption through multiple channels, including web and mobile.• Provide excellent customer service to our business partners and customers.• Author in XML or markdown, a tool utilized for content creation and editing.• Publish technical content to multiple platforms and output types, such as PDF,HTML, Wiki, and online help file generation.• Analyse requirements and gather necessary information.• Good facilitation and presentation skills.• Train new hires and mentor peers.• Participate in estimation activities.• Daily review and assessment of project intake portal (TAG)All about you• Possess strong organizational and time management skills.• Experience with Project Management and an understanding of Agile andWaterfall methodologies.• Exhibit strong written and verbal communication skills.• Technologically savvy, spearheading innovation through ingenuity, creativity,and thoughtful risks.• Adaptable to dynamic change and ambiguity thriving in a fast-pacedEnvironment.• Ability to identify the need for graphics and process flows to improve content.• Ability to identify and implement process and strategy improvementopportunities with consideration for target audience, user experience product lifecycle and documentation best practices.• Team player, ability to interact and consult with various levels throughout theorganization to cultivate and expand partnerships.• Exhibit the highest degree of professionalism, accountability, andempowerment to drive results.• Ability to work independently including problem-solve and troubleshoot.• Experience with Microsoft Office products.• Experience with content management systems (CMS) and other authoringtools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code.• Proficient in API and DITA/XML, including best practices with markups, tags,entitlements, and topic types.• Experience working as an information architect or with an informationarchitecture team.• Knowledge with Domo, Tableau or similar metrics tracking and reporting tools.• Experience with creating content templates for our Business Partners.• Understand content localization process.• Advanced interpersonal skills, serving as an ambassador for standards.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.