Job Summary

The Global Implementation Manager is responsible for the client management throughout the implementation process and is the single point of contact for the client during that process. He/she also provides support to Corporate Commercial and Institutional Business (CCIB) & TB Sales to help them secure business. This involvement can be in the form of participation in meetings with the client, requirements analysis or assisting the TB Sales in solution design. He/she also provides feedback on client requirements/needs and marketing campaigns to increase the uptake and utilization of the Channels.

He/she could be involved in supporting the RFP process and actively engaged in solution design, co-creation with Fintechs, structured solution discussions and may also participate in client workshop and presentations.

Key Responsibilities

The scope of this role will cover the following activities:
Execute deals taking into consideration internal processes and governance whilst maintaining the agility to tweak the workflow / plan to deliver a deal / product
Complete client implementations within the agreed timelines.
Meet most of the key milestones agreed with the client
Complete implementations within budget, in scope, timelines while adhering to company governance
Achieve all the client’s expected benefits
Communicate implementation progress to Stakeholders
Active engagement in solution design
Participate in client meetings/workshops/Conference calls.
Support RFP/RFI process
Feedback to the Channels team client feedback and requests for enhancements
Support new functionality testing
Support/ coordinate client testing
Participate in Channels roll out campaigns
Participate in conversion campaigns
Participate in utilization campaigns
Respond to issues/requests escalated by service teams as needed
Provide advice to the client post implementation
Strong technology affinity, curiosity and familiarity of disruptive innovations such as APIs, block chain, AI, payment gateways

The candidate will adopt best practices and a structured approach towards project management for above scope.

Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [South region’s CCIB implementation portfolio] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; while ensuring compliance to group policies and procedure relevant to the role] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

DCS
Cash Product
Trade Product
Operations
Service
Technical Integration
Client teams
Vendor and Fintech partners
Marketing
Risk & Compliance
Legal teams

Skills and Experience

Computer competency and technology background is preferred.
Effective interpersonal and communication skills
Understanding of ERP system like Oracle/SAP
Project Management
Sound analytical skills
Payments infrastructure
Cash Management

Qualifications

Minimum of 4-5 years’ experience in Transaction Banking and client facing
Client focused mindset
Computer competency and technology background is preferred.
Effective interpersonal and communication skills – verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)
Exceptional collaboration skills and ability to work effectively in a team
Ability to work under pressure, multi-task, operate with a sense of urgency and deliver to tight deadlines
Sound analytical skills to identify emerging risks, analyses reports and identify issues
Good product/processes knowledge relating to channels.
Well organised with strong ability to exercise careful judgement, prioritise appropriately & work independently
Strong ability to problem solve and sense of ownership to follow through matters
Drive for growth & learning
Fit for Growth driving

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.