Key Responsibilities

Strategy 

• Support and provide inputs for driving the operational model and implementing the strategic direction for process efficiencies and effectiveness across Fraud Risk Management
• Implement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.
• Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Implement FRM policy, strategies and Global Process Standards across all channels and products.
• Develop application fraud detection framework for all products and channels to identify and respond to existing and emerging external fraud risks.
• Ensure the fraud risk management framework is effectively embedded and communicated across Retail Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation
• Deploy the strategies and have oversight of processes and controls across products and channels for management lending external fraud risk. 
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the group for Fraud Risk Management.
• Develop and maintain fraud risk management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Implement the Operational Risk Framework and monitor the operational risk metrics to identify potential control weaknesses.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place for management of fraud risk
• Strong collaboration and concerted efforts with key stakeholders/partners (e.g., WRB Risk, Products, Operations, Operational Risk, FRM,CRM, CI, Technology)
• sharing information on fraud risk trends and identifying emerging threats 
• leveraging on common tools, information, and processes
• Accountable for pre-booking scenarios development / fine-tuning to improve detection rates and FPR (false positive rates) in application fraud screening.
• Accountable for defining SOW for fraud detection technology enhancements, prioritization and development related discussions/workshop with the vendor/s
• Perform and support in regression testing, UAT, UVT for all enhancements and system implementations.

• Comply with the governance requirements as defined and applicable to change risk management while implementing changes/enhancements.
• Provide training for AFD operational use to relevant country and group teams, as and when required.
• Monthly review with stakeholders across Group and Countries. 
• Sharing of significant fraud MO, root causes and best practices are included in the Global standards.
• Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams. 
• Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios. 
• Drive standardization and ensure investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.

People & Talent

• Support identification, engagement, and retention of high quality FRM professionals 
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Lead through example and build the appropriate culture and values within the Fraud Risk Management team.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all country FRM policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Provide oversight across WRB Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
• Embed the Group’s values and code of conduct in Retail Banking Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the culture.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the external fraud risk operations to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; and The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal stakeholders
• Group Lending and Risk Operations
• CCO Retail Clients, RCOs, CCH, CCROs, SOROs
• Regional / Country Business Heads and Product Head - WRB Client segment
• Country FRM head and team
• Financial Crime Compliance and Shared Investigations Services
• Relevant members of Risk Operations management team
• T&I partners supporting CPBB. 
• External stakeholders
• Auditors and Regulators
• Suppliers, Vendors and Consultants

Skills and Experience

• Good understanding and working experience on Credit risk and fraud risk management
• Good Knowledge of Client KYC, CDD and verification process
• Sound Knowledge of Client onboarding, maintenance, and credit underwriting processes
• Business Strategy and Model: Strong understanding of WRB client segments
• Good understanding of country fraud risk landscape (Loss events, Bureau checks, Local verification tools/ applications)
• Hands on experience on application fraud risk screening & surveillance applications/ tools is must along with alert review and investigation process.
• Knowledge of applicable Country regulatory and compliance guidelines (driven by Country central bank and other state authorities) relevant to mitigation and management of external fraud risk

Qualifications

• Proven experience (12+ years- Financial Services, Fintechs) in Partnership Operational and fraud risk management and Fraud strategy
• Risk, Finance & Accounting, Law, Business Management, or other related discipline.
• Thorough understanding of Partnership products (Buy Now Pay later, personal loans, credit cards, SME Banking), finance, and associated fraud risks, threats, and internal controls.
• Graduate degree (Master’s) and/or professional certifications have an advantage (e.g., CA, CFE, 
• ACAMS).
• Experience working in or with the financial services industry/ fintechs with keen understanding of business and operational environments for Partnerships
• Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
• Strong analytical and program management skills.
• Ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
• Ability to liaise with all partners of the Bank, including risk and business stakeholders.
• Excellent oral, written and communication skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers