Job Title: SRE (Site Reliability Engineer)

Location: Pune, India

Role Description

The Email SRE / Service Operations team are responsible for the day-to-day support of the end user's platform for the bank's global Email, Productivity and Collaboration environment.  Working closely with the other platform towers, such as mobility, desktop, voice systems, email, collaboration, unified communications, and audio visual.  

The main tasks of the Email SRE / Operations Specialist is the daily operation and maintenance of the Email Infrastructure.  Analyzing issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements and automation within the environment and running reports and attending meetings. 

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

People skills 

• Transparent Teamwork 
• Structured upward & downward communication 
• Training skills 

Communication skills 

• Good command in English 
• Ability to work with diverse global teams 
• Strong written and verbal communication skills. 

Your skills and experience

Experience of 6 to 10 years working (of which 3 years must be as L2/L3 working with Exchange and related infrastructure) 

Technical Skills 

• Exchange Online, Exchange 2013, 2016, 2019 
• Exchange Online Policy, Migration, and Compliance 
• Exchange Online Addresses, Mailboxes, Archiving Management 
• Administering Exchange Online Mail Flow 
• Experience in building Exchange servers 
• Experience in Active Directory / Azure AD sync / ADFS 
• Good knowledge of Data availability group 
• Hands on experience of Exchange server patching  
• Experience on Exchange Online Protection 
• Proven experience Troubleshooting with Exchange Online in Office 365 
• Proven experience with TCP/IP networking 
• Proven experience with PowerShell 
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces 
• Familiarization with SDLC tools and processes 

Technical Skills Non-essential 

• M365 Products – SharePoint Online, OneDrive for Business, M365 Apps for Enterprise, Planner, Yammer, and Teams 
• ProofPoint 

Education/Certification 

• Degree or higher in relevant discipline (e.g. Computer Science, Engineering)
• Previous experience on working in Email service environment
• Certifications: in Microsoft Technology & Messaging Systems
• ITIL V4 foundation certification

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.