The Client Project Coordinator ensures proper project setup, initiation, planning, and closure within TR Professional Services, providing necessary processes, reporting, tools, and overall support of both the client and employee experience they need to do their jobs effectively. The Client Project Coordinator will successfully support operations processes, while driving process improvement efforts across the business unit to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impact.

The members of our Project and Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in Professional Services both through client-facing project management and delivery, as well as business transformation and innovation – constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions.

About the Role:

In this opportunity, As a Client Resource Manager you will:

Assist in developing project timelines, deliverables, and milestones for client engagements
Serve as a point of contact for clients regarding scheduling, documentation, and general inquiries
Schedule and facilitate client meetings, prepare agendas, document key takeaways, and follow up with clients and internal stakeholders as needed.
Track client feedback and support issue resolution in collaboration with the project team or Project Manager when applicable
Track and update project budgets, expenses, and billable hours, ensuring compliance with financial guidelines
Prepare status reports for Professional Services leadership as well as clients to track and communicate project progress
Hold client check-in meetings on a periodic basis to support subscription services business
Ensure adherence to company and departmental policies and processes, along with industry regulations and client contract terms
Support critical operational areas for Professional Services including, but not limited to, order processing, Statement of Work (SOW) reviews, project data validation and change requests, time entry and billing, quality assurance, reporting and governance.
Assist in new project approval process, ensuring incoming sales quotes and SOWs align with Professional Services standards and procedures
Participation as assigned team member to triage, route, respond to or manage operations information channels
Identify opportunities for improved business and operational performance at all levels and beyond the broader Professional Services organization, across all customer segments
Assist in creating training and process documentation for Professional Services
Assist in delivering virtual trainings and rolling out new processes for Professional Services
Participate in special projects and other duties as deemed necessary

About you:

You will be fit for the role of client resource Manager, if your background includes:

Technology expertise on multiple tools with a key ability to learn new technologies quickly
Advanced Excel skills (PivotTables, VLOOKUPs, etc.)
Knowledge of O365 and Power Platforms
Strong interpersonal and presentation skills
Strong oral/written communication skills
Strong attention to detail, especially with dates and financial figures
Proven track record of results from the application of process improvement
Strong project management skills
Strong understanding of Professional Services business including back-office processes and/or operations and technologies
Experience reviewing or creating Statements of Work (SOW)
Proficient at developing specific goals and plans to prioritize, organize, and accomplish your work
Proven track record of meeting deadlines and SLAs
Proven track record of meeting operational targets and revenue goals
Experience working with Salesforce preferred
Experience working with Certinia (FinancialForce) and other PSA and project management tracking systems preferred
Knowledge or experience with TR products preferred
Knowledge or experience in Tax, Accounting, Global Trade, or Legal industry preferred
Experience working collaboratively with global teams and clients preferred
Consulting firm experience preferred
PMP, CSM, or other project management certifications preferred

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.