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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

 Role Description

Our Tech and Product team is tasked with innovating and maintaining a massive distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. Our platform is deeply customizable to meet the differing demands of our vast user base, creating an exciting environment filled with complex challenges for our hundreds of agile engineering teams every day.

Required Skills and Experience

• Salesforce is looking for Site Reliability Engineers to build and manage a multi-substrate kubernetes and microservices platform which powers Core CRM and a growing set of applications across Salesforce. This platform provides the ability to develop and deploy microservices quickly and efficiently, accelerating their path to production.In this role,

• You are responsible for the high availability of a large fleet of clusters running various technologies like Kubernetes, software load balancers, service mesh and so on. You’ll gain valuable experience troubleshooting real production issues which will expand your knowledge on the architecture of k8s ecosystem services and internals.

• You will contribute code wherever possible to drive improvement

• You will drive automation efforts in Python/Golang/Terraform/Spinnaker/Puppet/Jenkins to eliminate manual work with day-to-day operations.

• You will help improve the visibility of the platform by implementing necessary monitoring and metrics.

• You’ll implement self-healing mechanisms to proactively fix issues to reduce manual labor.

• You will get a chance to improve your communication and collaboration skills working with various other Infrastructure teams across Salesforce.

• You will be interacting with a highly innovative and creative team of developers and architects.

• You will evaluate new technologies to solve problems as neededYou are the ideal candidate if you have a passion for live site service ownership. You have demonstrated a strong ability to manage large distributed systems. You are comfortable with troubleshooting complex production issues that span multiple disciplines. You bring a solid understanding of how infrastructure software components work. You are able to automate tasks using a modern high-level language. You have good written and spoken communication skills.Required Skills:Experience operating large-scale distributed systems, especially in cloud environments

• Excellent troubleshooting skills with the ability to learn new technologies in complex distributed systems

• Strong working experience with Linux Systems Administration. Good knowledge of linux internals.

• Good experience in any of the scripting/programming languages: Python, GoLang etc .,

• Basic knowledge of Networking protocols and components: TCP/IP Stack, Switches, Routers, Load Balancers.

• Experience in any of Puppet, Chef, Ansible or other devops tools.

• Experience in any of the monitoring tools like Nagios, grafana, Zabbix etc.,

• Experience with Kubernetes, Docker or Service Mesh

• Experience with AWS, Terraform, Spinnaker

• A continuous learner and a critical thinker

• A team player with great communication skills

Areas where you may be working on include highly scalable, highly performant distributed systems with highly available and durable data storage capabilities that ensure high availability of the stack above that includes databases. A thorough understanding of distributed systems, system programming, working with system resources is required. Practical knowledge for challenges regarding clustering solutions, hands-on experience in deploying your code in the public cloud 

environments, working knowledge of Kubernetes and working with APIs provided by various public cloud vendors to handle data are highly desired skills.  

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.