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We are seeking a HR Employee Success Business Partner to provide a full range of HR ES Business Partnership to Customer Success Organization in India. This hire will work closely with the COEs and Key stakeholders to advise, drive strategy and influence client groups on issues involving, but not limited to, People Strategy, Equality, Organizational Design & Development, Change leadership, Engagement and Retention, Leader Development and Coaching and Orchestrate Solutions. This role will partner closely with COEs, and global teams to identify, design and implement HR initiatives that support the business needs of the organization. The ideal candidate is interested in making a significant impact in several critical business units in the company; excels in a fast paced, ever changing environment; and is looking to work with a strong HR Business Partner team.

Your Impact:

Operates as a trusted advisor by using professional credibility and strong relationships with executives to influence key priorities. Strengthen the executive team of each function by providing coaching and development to executives. Act as a change-agent as the business continues to reshape itself with a goal of providing a world class customer and employee experience. Lead initiatives ranging from complex to highly complex where the impact is significant in supporting the client’s needs.

Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation strategy and leadership development. Promote People Strategies that align with the business go to market strategy focusing on the talent needed to execute on the vision. Drive results through executive development, succession planning, career Development, skills gap analysis etc. Partner with and between COE’s and regional HR teams to deliver seamless human resources processes and programs across the organization.

Leverage all HR programs, policies, processes and systems. Provide client with analysis of client organizations’ “health” by looking at trends in performance, employee satisfaction, attrition, Diversity etc. Demonstrate proficiency in and partnership with other functional areas of Human Resources. As a senior member of the ESBP team, this role may also create cross-functional initiatives and must be able to think beyond aligned client group for broader impact and understanding. Required

Skills/Experience:

Minimum of 12+ years of HR Business Partner experience.Strong business acumen.Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups.Demonstrated experience leading a team of HR business partnersDemonstrated ability to drive major initiatives through the organization and influence decision makers at all levels.Ability to be proactive, to anticipate and provide alternatives and options to the business.Ability to diagnose and successfully handle organisational development issues.Outstanding written and verbal communication skills; must be an articulate and persuasive communicator.Excellent interpersonal, group, process and influence skills.Ability to prepare and make senior level presentations, and build a narrative based on collection and analysis of data. Must have knowledge of Excel and PowerPoint.Ability to conduct group facilitation, and coach and counsel management at all levels.Experience in leadership development and being a trusted advisor to executive level.Ability to partner with various COEs to build an equality strategy and other key initiatives for the organization you partner with.Knowledge of staffing and compensation strategies, practices and processes.Ability to work effectively in a team environment with high collaborative skills.Knowledge of state and local laws, statutes, etc. which govern employment policies and practices.

Desired Skills/Experience:

Ability and desire to operate with a high degree elasticity and to navigate through ambiguity

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