Job Summary

The Global Process Owner Support (GPOS) supports the Global Process Owner (GPO) Delegate of the Credit Origination processes across Client Coverage as a first line of defence and supports implementation and administration of applicable Standard Chartered policies, standards, and processes, including Environmental and Social (“ESG”), Climate Risk policies and standards, in addition to assurance activities arising from the Control Assessment Standards. 

The role holder must support the ideation on process simplification opportunities as well as associated Transformation and the subsequent implementation of approved initiatives from a process implementation standpoint.

Global Process Owner Support Duties

To support the Process Owner, GPOS responsibilities include:

• Be a key contributor in the design, build, test, implementation of ESG and Climate Risk Processes, platform solutions, Target Operating Model (“TOM”) and enhancements.
• Be responsible to design, build, implement control requirements and procedures applicable to ESG and Climate Risk Processes process.
• Perform Process Owner support responsibilities for reviews, including Audit and end-to-end-RCSA. This covers activities for new / enhanced processes, risk identification, risk and controls monitoring, risk events management.
• Ensure timely and validated completion of risk treatment plans and risk actions by action owners, with complete documentation and approvals in the Group OR management system.
• Initiating Root Cause Reviews of risk events, including investigation and closure of required actions.
• Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk. 
• Review and support Operational and Change Risk Assessments and process impact assessment ahead of change initiatives go-lives and for all change initiatives.

Key Responsibilities

Strategy

Targeted Improvements

• Effectively engage and collaborate with all internal stakeholders to drive processes efficiency and effectiveness and implement the required changes.
• Identify, investigate, and remediate process and system gaps and process improvement areas for all relevant credit processes.
• Spearhead the delivery of change projects, initiatives, improvement, remediation activities.

Automation and Streamlining

• Consistently monitor and actively seek feedback on the efficiency, effectiveness of the processes and delivery platform, and drive actions for continuous improvements.
• Strong support and focus on straight-through workflows and digitised controls for credit processes. 

Business

• Provide strong support to evaluate and identify operational risk impact of business strategies, projects and programmes, and risk remediation.
• Drive Credit COE initiatives and ensure uniform country adoption of global processes.
• Effective stakeholder management across the networks and actively receive users’ feedback to identify and address issues/ concerns.
• Support stakeholders on regulatory and audit requests
• Continuous process improvements by driving the changes required across process, platform and implementing effective risk controls.
• Drive the implementation of strategic initiatives to deliver the Bank's credit transformation agenda.

Processes

• Ensure timely completion of milestones in compliance to the Risk and Control Self-Assessment (“RCSA”) and the Group Operational Risk Framework, Policy and Standard. This includes RCSA review, Top-Down Reviews, Trigger Events and Controls.
• Effective monitoring of relevant CST/KCI exception trend and work with countries to improve operational effectiveness in their processes and controls. 
• Provide strong guidance to the Risk and Control teams (in GBS and countries) to enhance their understanding and enable them to apply a consistent approach, especially for qualitative controls.
• Continuous streamlining of existing processes and rolling out new processes.
• Provide Subject Matter Expertise (“SME”) to resolve process queries. 
• Actively engage relevant stakeholders across the region and countries through consistence and transparent communications, while sharing key developments, learnings, and best practices.
• Ability to manage multiple requirements and deliver as per the agreed timelines. 
• Assess the change impact (CCIA), assess change readiness, and perform GRAM assessment.
• Provide subject matter expertise to deliver potential solutions to mitigate risks.
• Support process execution teams in process efficiency, rationalisation and capacity augmentation initiatives
• Support CA Team Heads (including CA Hub team) in process efficiency, rationalisation and capacity augmentation initiatives.
• Provide support in resolving any group specific issues and actions for impacted processes identified by GIA
• Support in coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices.
• Support Process Owner for proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners
• Build strong relationships with 2LOD across the applicable Risk Types and support in the management of the Bank’s Risk profile. 

People & Talent

• Support successful implementation of Hybrid working arrangement. 
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours

Risk Management

• Assist with identifying risks and instituting control framework and supporting the business across the globe in minimizing risks and losses in relation to the Credit Origination processes.
• Ensure implementation of the OR Framework across managed processes
• Support operations to meet risk tolerance thresholds set for processes managed.
• Responsible for understanding and identifying non-standard processes and assist to ensure appropriate control mechanisms are agreed and implemented in consultation with GPOS Lead in Group
• Assist with review of all proposed process and system changes to ensure any material impact is identified
• Responsible for regular review and maintenance of the DOIs and process documents.
• Provide support for Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within CC COE
• Provide inputs / updates to the packs presented in the Governance Committees on the progress of all risk related initiatives within CC
• Support the design of delivery of Credit Transformation initiatives related to our process.
• Partner with Product Partners such as TB, FM, Lending to smoothen the Operating Model with CC and execution through existing Credit processes
• Provide continuous learning and training to the respective team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness
• Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.

• Provide subject matter expertise to RCRs/Boundary events from a risk perspective
• Support implementation of necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level
• Support for delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes

Governance

• Clearly identify, assess and document the impact of risks to be tabled in the tabled in the appropriate forums and risk committees.
• Manage remediation’s as required to ensure gaps in capability, process or data/docs are brought up to a best in class standard over time
• Assess the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required. 
• Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]  

Key stakeholders

• Region and Country CCIB Heads
• Operational Risk Teams
• Risk and Control Governance Functions
• Regional and country Client Management teams
• Other Operations team GBS Hubs & Countries
• Legal team; in-countries, Region and Group
• Enablement Forums and Product Owners
• Credit & Risk teams; in-countries, Region and Group
• Product Partners
• COO Process owners and governance teams
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CC Business Development Team
• Group Internal Audit
• ESGR
• Climate Analyst Team

Skills and Experience

• Key stakeholders
• Region and Country CCIB Heads
• Operational Risk Teams
• Risk and Control Governance Functions
• Regional and country Client Management teams
• Other Operations team GBS Hubs & Countries
• Legal team; in-countries, Region and Group
• Enablement Forums and Product Owners
• Credit & Risk teams; in-countries, Region and Group
• Product Partners
• COO Process owners and governance teams
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CC Business Development Team
• Group Internal Audit
• ESGR
• Climate Analyst Team

Qualifications

• Education - Bachelor Degree
• Languages - English
• Knowledge of Client Coverage products – to enable assessment of cross-business issues.
• Strong risk identification and resolution with practical hands-on experience in delivering processes.
• Ability to apply sound judgement with critical thinking skills and courage necessary to perform a first line control role and build effective working relationships.
• Strong analytical skills, detail-focused with the ability to interpret large volume of information.
• Independently drive initiatives with minimal management oversight
• Good communication skills – oral, written and presentation.
• Good skills in office tools - powerpoint, excel, word.
• Strong Interpersonal skills in networking, influencing and decision taking.
• In-depth expertise in the Bank’s Risk Frameworks / Policies / Standards, control, and governance. 
• Flexible and responsive nature to handle multiple initiative and changing priorities.
• Detailed working knowledge of Banks internal Systems, processes and policies in particular knowledge of Credit Origination processes. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.