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Job Summary• This role is responsible for formulating and tracking Channel partners / account strategies, nurturing senior relationships, and understanding customer needs. The role manages operational issues, leads cross-functional teams, and drives sales growth. The role contributes innovative ideas and mentors employees to achieve operational and strategic success. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.Responsibilities• Formulates, oversees, and consistently evaluates the advancement of Channel strategies and plans, ensuring alignment with objectives and tracking progress effectively.• Nurtures senior management relationships with the Channel partners, ensuring exceptional satisfaction.• Understands Channel partner / customer needs at different levels to analyze delivery requirements and contribute to Channel partners / customer strategic business plan.• Manages operational and tactical issues, aligning Channel partners / customer expectations and managing metrics and communication.• Hires, leads, and provides managerial and technical expertise cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required.• Establishes and manages a robust pipeline by pursuing new prospects and expanding within current accounts through strategic prospecting, direct engagement, and in-person meetings.• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.• Acts as a functional manager within area of expertise, developing strategy and setting functional policy and direction.• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

• Develop and implement a comprehensive communication strategy for channel services, aligning with business objectives and partner needs.

• Support communications for partner enablement programs, training sessions, and service rollouts.

Education & Experience Recommended• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 15+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.Preferred CertificationsNAKnowledge & SkillsChannel Partner Ecosystem understanding

Analysis to Actions leading to outcomeCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts large functions and leads large, cross-division functional teams or projects.Complexity• Provides highly innovative solutions to complex problems within established policy.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.#LI-Post

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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