Job Summary

• Providing guidance to direct reports, typically comprising first-line managers and supervisors.
• Ensuring clarity around priorities and goals for the entire functional area.
• Approving requests for a certain level of authority.
• Ensure team members utilize consultative techniques for assessing process improvement opportunities within the organization through dialogue with operational leaders and team members
• Lead strategy to drive best practices for the Omni-channel customer analysis, insights, and development of testing strategies through both short term and long-term data analytics
• Use quantitative analysis to develop key hypotheses and considerations on customer engagement initiatives
• Provide compilation of analysis and results in presentation format, complete with timely and actionable recommendations for implementation
• Manage projects with strong technical and data driven components
• Work closely with the Campaign Management team on program setup and testing framework/tactics

Key Responsibilities

• Translates Business Strategic plans into actionable analytical insights & solutions. And communicates across all levels and with senior executives.
• Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards that will support the analytical and business needs. 
• Taking disparate data and connecting the dots to craft meaningful narratives that help the business look around corners. Diving deep into data to understand not only the ‘what’, but the ‘so what’ and ‘now what’.
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that help shape our business roadmap.
• Design, execute and optimize campaigns that deliver on business objectives and ensure reach into target audience, and continued nurture and qualification of leads.
• Lead recurring meeting cadence with key onshore stakeholders to ensure timely and on-target execution of campaigns.
• Perform deep dive data analytics to drive end-to-end campaign effectiveness and overall financial performance KPI’s
• Establish clear and well documented business processes, establish checking & mitigation mechanism to ensure proper implementation.
• Provide End-to-end support from Analytics to Campaign / Fulfilment Leads extraction and execution
• Be the internal consultant to business for strategic decisioning requiring data analytics by participating in various forums / squads for exchange of ideas / business priorities / presenting self-initiated product deep dives in these discussions.
• Proactively supports transformational initiatives & innovative analytical thinking & solutions that results into improved business performance.
• Manage adhoc management analytics-related requests and delivery of the same within the required timelines.
• The role requires close partnership with Hong Kong Wealth and Retail Banking (WRB) country stakeholders, group stakeholders from SBIM / MarTech and other group/global stakeholders for all analysis requirements pertaining to retail products / segments.

Regulatory and Business Conduct

Regulatory & Business Conduct  •    Display exemplary conduct and live by the Group’s Values and Code of Conduct.  •    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. •    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] •    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. •    Serve as a Director of the Board  •    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Skills and Experience

• Tableau / MicroStrategy    
• Dataiku 
• Excellent communication and Banking
• Ability to interpret complex data sets and extract insight
• Analytical technology and statistical tools    

Qualifications

 University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting.

Requirements:  Mandatory :  •    Minimum 8+ years working experience in data analytics or business intelligence units, preferably in financial industry. •    Proficient with tools like Dataiku and Programming languages like SAS/SQL, Python, Hadoop •    Proficient with Data Visualization tools like Tableau, PowerBI, MSTR •    Mar-tech campaign and analytic tools such as PEGA-RTIM, and ACM, AA. •    Strong understanding of business domain, its strategic direction, functional goals, and the required technical & functional expertise •     Solid analytical/logical mindset and attention to detail  •     Team-oriented with a strong sense of ownership and accountability  •     Inquisitive, enthusiastic and a self-starter  •     Highly organized with exceptional attention to detail and excellent follow-through  •    Highly effective communicator with excellent interpersonal skills  •    Excellent relationship building and senior stakeholder management skills.  •    Able to operate effectively in a complex matrix driven environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.