Job Title: E-Commerce Client Service (eCS) Analyst

Location: Bangalore, India

Role Description

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets. Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• To ensure processes are performed as per defined Key Operating Processes.
• To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). 
• Work with internal stake holders (Sales and Traders) and ensure the client trading profile is accurate.
• To enable and amend and off-board Client trading profiles.
• Ensure that all our clients can access front end trading systems promptly.

Your skills and experience

• A thirst for new learning with flexibility to change and grow within the role.
• Willingness to be flexible in working in different shifts.
• Good communication and interpersonal skills.
• Willingness to take on responsibility and learn new tasks.
• Ability to work quick and accurately, even under tight deadlines.
• A well-motivated and enthusiastic team player.
• Expected to develop credibility and demonstrate integrity with clients and colleagues.
• Accurate, thorough and highly responsible with good attention to detail.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.