Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment.- Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks.

About the Role:

Participated in all SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
Experience in User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
Hands-on with aggregation, workflows, tasks, forms, rules, and roles.
Administration of LCM workflows for On-boarding, Transfer, Off-boarding, and Emergency Termination process.
Execute day to day application maintenance, monitoring, processing, and user support for multiple SailPoint related activities.
Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits.
Familiarity with Role Based Access Control (RBAC).
Provided use cases and business processes for support groups on role, entitlement, provisioning.
Established standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
Implementation and configuration of connectors between Identity and in-scope applications.
Implemented Access Certification, Automated Provisioning and Governance aspects of IIQ.
Develop complex workflows and service adapters in the SailPoint Identity IQ configuration interface.
Managed client requirements and configure SailPoint connectors.
Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
Included the improving Identity and Access Management (IAM) capabilities by controlling access to
Working with client post implementation for user testing, debugging, support, and maintenance.
Strong development experience in implementing the LCM events workflows, rules and custom reports.
Experience on preparing the product documentation, test cases, test plans and support process.
Effectively manage escalations to resolution.
Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
Investigate root cause for identified problems and recommend solutions.
Develop and implement solutions for defects and when appropriate collaborate with IAM engineering team on solutions.
Experience with Vulnerability mitigation and patch management.
Define requirements for and/or develop automated monitoring and alerting solutions to drive performance and availability.
Be aware of system-wide changes and application deployments that might impact application availability for users.
Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
Partner with other regional teams and services owners to share and promote best practices and lessons learned.
Drive customer communication during critical events and lead retrospective meetings.
Drive root cause investigation implementing any learnings or improvement opportunities.
Assist & own the preparation of end user support documentation and knowledge
Proactively plan for upcoming changes.
Inform and train all support teams on new/changed processes/services and drive operational process rigor
Partner with TR technology teams and Business Unit stakeholders to ensure a holistic technical approach across technologies.
Support engineering initiatives related to our domain consolidation and migration programs.
Strong working knowledge of ITIL Incident, Problem and Change Management disciplines

About You:

4+ years with SailPoint Identity (IIQ) 6.x & 7.x, including Life Cycle Manager (LCM) and Compliance Manager (CM), all SailPoint IIQ modules along with administration and upgrade experience.
Minimum 5+ years relevant experience on SailPoint Identity Now to include implementation, governance, and custom connector development.
At least 5+ years leading SailPoint Identity implementations (hands on) including - Application onboarding - Customizing workflows, rules, and reports. Development of custom rules to setup continuous certification for access review of all users, Role composition certification. Strong hands-on scripting experience, preferably Python, node.
Familiarity with other IAM products Contribute to eminence activities, such as automating manual tasks performed by SailPoint Administration team.
Strong troubleshooting capability & experience related to IAM technology Experience in gathering SailPoint requirements, completing attribute mappings between source systems and SailPoint IDN, executing integration testing Experience in Test, implement, and document workflows, custom connectors, and other custom software to meet client requirements.
Assisting with management of project scope, schedule, status, and documentation.
Worked with various application teams to establish connectivity (Top-secret, AD, e Directory, workday, salesforce and ServiceNow) Implemented Self-service feature, Password management feature, Provisioning feature and forgot password change in SailPoint.
Collaborate with business data owners to develop and implement access policies governing access to confidential and other business.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.