Job Title: Client Service Analyst

Location: Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provides support to clients on all day-to-day, service/ transactional related queries applying the highest standards primarily for Securities Services FPI /FDI clients who invest into the India market.
• Closely work with Market entry team for guiding and on-boarding clients / work on guiding market entry norms.
• Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
• Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients
• Coordinates and aligns closely with onshore Implementation Team.
• Provides technical support for electronic banking platforms and self-service apps.
• Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
• Escalates issues with respective L2 / L3 support teams if needed.
• Work closely with onshore teams on E2E procedures and processes.
• Prepares and provides MIS reports, internally / externally.
• Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience

• Have a minimum of 5 to 6 years’ client services / client facing experience overall and at least an year in the Securities Services business covering Custody & Clearing, Fund Services
• Possess excellent communication skills, inter-personal skills and be a strong team player
• Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. 
• Be pro-active and able to resolve and respond to clients’ requests and issues within the agreed turnaround times.
• Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required.  Be a strong and committed team player.
• Be well-versed with MS-Office applications. Project Management experience will be an added advantage.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.