Job Summary

The Associate Director, Strategic Change, S&T COO will apply their knowledge and expertise to help unlock the unique potential of our Strategy & Talent organisation. They will apply their collaborative, productive and solution-focused ethos to support strategic priorities and shift the mindset, skillset, and toolset of the Strategy & Talent organisation.

The role requires a collaborative, motivated and engaged individual who is comfortable navigating complex environments. Our ideal candidate has hands-on experience supporting or leading business change, exposure or experience working in a highly regulated and agile environment with proven consultancy, business acumen and relationship building skills.

Key Responsibilities

Strategy

• Identify, plan and prioritise strategic change initiatives to support improvements to the Strategy & Talent operating model, cost base and ways of working 
• Support key Strategy & Talent change leaders to provide expert change management advice and execution support 
• Support strategic change initiatives on a short and medium-term assignment basis including responsibility for change management scope and timelines
• Track, report and escalate timely and meaningful progress and status updates to senior leaders

Business

• Implement change initiatives across the Strategy & Talent organisation that are aligned to our strategy, business and functional priorities and overall budgets
• Plan, create and execute change management plans designed to manage resistance and improve the likelihood of benefits realisation
• Produce high-quality key deliverables that drive the change agenda forward including communications, training, adoption, measurement and handover artefacts 

Processes

• Operationalise and embed the Bank’s ways of working – agile, accelerated, insights led and data driven execution 
• Ensure alignment to Bank global process standards 
• Support the development of client and colleague centric process solutions – identify opportunities to innovate, improve and challenge status quo mindsets 

People & Talent

• Embody a culture of client centricity, agility and accountability through standardised metrics and clear impact measurements 
• Support the people agenda across initiatives and system changes to ensure that our colleagues are future ready 
• Support engagement activities through the project lifecycle to ensure high levels of emotional connectivity and engagement   

Risk Management

• Identify and escalate potential risks and issues impacting change adoption, utilisation and proficiency outcomes 

Governance

• Ensure alignment to Bank global process standards 
• Ensure adherence to technology and project execution framework and standards 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Strategy & Talent COO Team 
• Strategy & Talent Extended Leadership Team 
• HR and Corporate Affairs, Brand and Marketing colleagues 
• Technology & Operations colleagues 
• Group Transformation 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Strategy & Talent COO; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Adaptive & Strategic Planning    
• Business Acumen    
• Change Management     
• Impact Measurement     
• Strategic Communications     
• Emerging Technologies       

Qualifications

• EDUCATION     Bachelor’s degree in Business, HR, Finance or related discipline
• CERTIFICATIONS     Change Mgmt / Project Mgmt certification is desirable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.