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Job Category
Software EngineeringJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Our Software Engineering teams build and operate highly scalable, performant and distributed systems to deliver cloud-scale software services. As Quality/Performance Engineers we work with our Services, Product, Operations, and Support teams to understand the needs and impact of the quality, performance and scalability of our customers’ ability to use our products and services. Our team will help determine the functionality, analysis, sizing, and tuning of our products to provide the best experience for our customers.
You will be responsible for using or creating foundation frameworks for executing quality and performance test scenarios you create, to deeply and thoroughly exercise customer experiences. Produce matrices and derive insights to identify correction or optimization opportunities. You will also triage production performance bottlenecks, and identify and fix performance issues coordinating with cross functional engineering teams.
Own end-to-end quality and performance test scenarios needed to cover Mulesoft Services and Products.
Execute performance test scenarios, analyze data, automate and identify bottlenecks (manually or via ML) and work with the Engineering teams to address issues.
Solve difficult performance issues: Work with service owners closely to improve baseline performance, reduce resource consumption and shorten request latency.
Provide input and guidance to our SRE and Platform teams to determine sizing, scaling and utilization parameters for various service tiers, architecting for resiliency and low MTTR.
Assist in driving further adoption of reliability practices such as Chaos engineering, GameDays, Performance SLO to achieve site readiness
Leverage Kubernetes internals like Operator frameworks to expand our scope and coverage of testing, composing environments as necessary to independently test.
Shift performance testing leftward across Mulesoft, enabling early stage continuous performance testing at each service level.
Work with counterparts in the Functional Test and Engineering Services organizations to build tooling that addresses common needs.
Enable self-serve for customers, the field, pre-sales and support through maintenance and update of performance related documentation and tuning guides.
4-10+ years of solid cloud platform experience as a quality or performance engineer working in a distributed or enterprise environment with a good track record of technical leadership.
BS/MS in CS/EE or equivalent.
Passionate with a deep technical skill in figuring out what makes things work, with a quality mindset and tuning of complex distributed computing systems, especially in cloud based environments.
Unparalleled troubleshooting and problem-solving skills.
Superb written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort in interacting with all levels of management.
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