Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets? Back Office shouldn’t be foreign to you.Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products – for both cloud based and on-premise software – will ensure your success as a Product Support Business Analyst for Calypso Product.Whether it’s coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company.As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groupsincluding engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Role Responsibilities -

As a Senior Functional Analyst, your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.

Provide client support on product issues via ticketing system and ensure all communications are clear and concise.
Collaborate with external and internal partner to resolve issues raised by customers.
Understand and analyse the issues. Provide solutions to customers through advice or collaborate with internal technical team for providing fix for product defects!
Maintain subject matter expertise in one or more asset class(es) and associated market trends by supervising current industry research publications.
Mentor new Product Support team members.
Work on special projects as assigned!

We expect you to have:

Experience Level (3-5 to years : At least 3 years relevant, working experience within the banking/financial industry)
Primary Skills : A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded). And Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills.
Soft Skills : Professional working proficiency in both verbal and written English
Education Qualification : Bachelors or Masters degree in Business / Finance field or equivalent

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

What do we offer you?

Annual monetary bonus.
An opportunity to become a Nasdaq shareholder
Employee Stock Purchase Program Nasdaq stocks with a discount
Health Insurance Program
Flexible working schedule and hybrid way of work
Flex day program (up to 6 paid days off a year) in addition to standard vacations and holidays
Internal mentorship program – get a mentor or become one
Wide selection of online learning resources, e.g., Udemy

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

It would be great if you have

Understanding of one or more aspects of Trading and Trade processing: trade capture and valuation, trade workflow, settlement and netting, accounting, messaging (SWIFT, DTCC, Confirmation), cash flows, position management and corporate actions.
Experience of working in a Software company and/or knowledge of Object Oriented Programming

Come as You Are

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.