Job Summary

The Delivery Coach enables Hives and Squads to deliver high quality, right first-time impact from our investment spend by driving delivery certainty and sustaining delivery practices on the ground to increase delivery predictability and delivery health. The Delivery Coach ensures continuous improvement and outcomes in relation to speed, quality, execution certainty, efficiency, employee experience, and other key results as defined. You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned. To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, (2) mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”, (3) leadership to drive solutions at multiple levels, and (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence leaders and teams  

RESPONSIBILITIES

Strategy

•  Continuously align Product ways of working within and across the Hive to deliver on Objectives and Key Results, improvement of KPIs, and realizing efficiencies in alignment to the scorecard.
•  Work directly with the business on the delivery pipeline to identify and remove bottlenecks, increase delivery predictability, and improve consistency and effectiveness of discovery & delivery health.
• Proactively review and drive execution in relation to agreed data driven improvement areas across business and functions.
• Ensure proactive review and adoption of SC’s product operating model including the fundamental principles of build and maintain.

Key Responsibilities

Skills and Experience

1. Experienced Scrum Master or Agile Coach (at least 12 months) with technical skills on value stream mapping, coaching team practices, improving Software Development Lifecycle processes); AND 2. Experience on using delivery performance data to drive insights for improvement even at team level (example: Cumulative Flow Diagram; Throughput and Cycle Time; project progress); AND 3, Results-oriented, action-oriented, and ability to tie up business outcomes with ways of working Advantage beyond baseline: Banking experience; Past experience on product delivery (e.g. Product Owner, Delivery Lead, Program Management)

Qualifications

Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.