What we do

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Technical Specialist will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

What you will do

Managing our Third Party Partners (TPP)

Assist in managing and developing end to end service delivery considering related TPP service issues
Identify root causes and push for mitigation plans to enhance the service delivery
Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
Document and maintain all relevant information pertaining to TPP (scorecards)
Communicate relevant information to key stakeholders to facilitate decision making
Lead and support any TPP meetings/calls
Participate to TPP business review to give relevant feedback

Members Experience

Recognized as the go-to person internally on the assigned account
Drive easy, quick and high quality interactions with all touchpoints
Drive escalation resolution in a swift and member centric manner
Maintain and review the account escalation log up to date with constructive feedback
Participate to functional huddles and support any effort on issue resolution
Review the members experience and identify any possible operational areas for improvement

What you need

To be successful in this position you will need to have the following skills/ experience:

Preferably 4 years+ of optimal Service Delivery experience or account management role
Experience in a multinational environment, producing update within tight deadlines
Experience in project management and/or data analytics are an advantage
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Comfortable working with numbers

Behavioural Competencies

A customer-focused individual with great interpersonal and communicative skills
Attention to detail and problem-solving skills
Strive for excellent member’s experience
Developed interpersonal and communication skills (verbal and written)
Attention to detail
Great team player with ability to influence others

About us

Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.

By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.