Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Global Workplace Safety manages the development, planning and implementation of company industrial safety programs and the administrative supervision of the security organization. Develops safety policies and procedures. Ensures compliance with Irish and EU regulations, handling all contact with relevant agencies. Provides protection for personnel and company property. Develops, implements, and maintains security procedures to meet required codes and regulations. Prepares and maintains all required security manuals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.The Global Workplace Safety team is responsible for the creation, planning, and execution of company industrial safety programs, as well as administrative oversight of the security organization. This team develops safety policies and procedures while ensuring compliance with Irish and EU regulations through contact with relevant agencies. They also provide protection for personnel and company property and develop, implement, and maintain security procedures in accordance with required codes and regulations. The Global Workplace Safety team prepares and maintains all required security manuals and selects, develops, and evaluates personnel to ensure operational efficiency.

About the Role

We are seeking a highly motivated and experienced GSOC Manager to lead and oversee the day-to-day operations of our Global Safety Operations Center (GSOC). The GSOC Manager will play a critical role in ensuring the safety and security of our personnel, assets, and facilities. This is a leadership position that requires a strong understanding of security and command center operations, excellent communication skills, and the ability to make sound decisions with less than complete information, in a fast-paced environment.

We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service.

The leader selected for this role is an experienced professional who has expertise in managing people, process and technology in the GSOC environment, including shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. 

Specific functional areas of responsibility and proficiency include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. This leader is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors, Senior Operators, and Operators on assigned shifts.

This Leader will

• Be tasked with generating and maintaining a culture of accountability within the GSOC team. The responsibilities of the GSOC team are critical to keeping the company and its employees safe. Generating and maintaining accountability and dedication to the mission amongst the team is one of the most important goals for this position.

• Should be familiar with basic HR rules and regulations and employee rights. Conducting oneself properly as a leader so that HR regulations are adhered to is critical for success.

• Have the following responsibilities: motivating the team, managing projects, meeting deadlines, and maintaining an overall environment of continued improvement.

• Should be able to present examples of how you disciplined and improved performance and conduct of a team member. This should be an example of how you provide ethical management, that is--managing in all directions: up, across, down.

• Meet an expectation to be ready for call outs, after-hours calls, irregular work hours, and stressful scenarios requiring maturity and poise.

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders

• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders.

• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues

• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift

• Supervise the implementation of new technologies and business processes to improve efficiency

• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs, constant improvement of GSOC capabilities

• Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites

• Monitor and track key performance indicators (KPIs) and OKR’s (Objectives, Key Indicators and Results.

• Ensure compliance with business expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders

• Provide enterprise detection and coordinated response to physical security, safety and business continuity events

• Develop and maintain security-services performance metrics and related reports

• Assist field-based security specialists, site security facilitators, and program stakeholders

• Stay at the front edge of industry best practices relating to control center security management and related services

About You

Basic Qualifications

• Bachelor's degree in a related field (e.g., security management, criminal justice), Military, or equivalent experience.

• Minimum of 5 yrs leadership experience, preferably in the security industry.

• Minimum of 3 years GSOC Operations experience.

• Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software

• Proven experience leading and managing teams.

• Experience in the tech industry is preferred.

Other Qualifications

• Relevant certifications (e.g., ASIS CPP, PSP)

• Experience with Lenel, Milestone, ServiceNow, Everbridge, etc.

• Strong understanding of security principles, practices, and technologies.

• Excellent communication, writing, interpersonal, and problem-solving skills.

• Ability to work under pressure and make sound decisions in critical situations.

• Must be willing to work nights and weekends.

Our Approach to Flexible Work 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!