Job Description:

Job objectives

● Ensure on-time parts availability● Ensure a high level of customer satisfaction● Execute all aspects of IMS order handling with energy and enthusiasm

Primary responsibilities

● Provide high quality customer service towards IMS customers● Understand customer requirements and transform into fulfilment actions● Act as the primary interface between the customer and the internalorganisation for all aspects of the order management process● Monitor open customer orders, proactively drive the internal organisation andmanage customer expectation with regards to delivery dates● Seek alternative and innovative solutions to ensure on-time delivery ofcustomer orders● Inform relevant stakeholders proactively on order status, especially for delaysor critical parts● Coordinate clarification of technical and commercial queries utilising AirbusTechnical Documentation and/or liaising with Airbus technical, engineering orcommercial departments.● Hand over relevant tasks and related information to the 24/7 backuporganisation.

Secondary responsibilities

● Provide timely, high quality responses to customer and internal requests● Monitor key performance indicators (KPIs) related to material order activity● Assist the Solutions Delivery Manager to coordinate and prepare reports onoperational topics and participate in customer meetings as required● Participate actively as part of the IMS local team to fulfil overall targets● Work together with the Planning Specialists to support high quality data isinjected into the material planning process

General

● Comply with company’s mission, values and Quality Management procedures● Comply with company’s guidelines on Ethics & Compliance● Understand, share and live the company values● Comment/advise on unsatisfactory situations within the organisation, andpropose potential solutions for improvements● Identify and offer suggestions to improve efficiency● Be well informed about and familiar with the latest developments at Satair● Have excellent inter-cultural skills● Bring a growth mindset and contribute towards a positive and inspiringworking environment

Personal & interpersonal skills● Diplomatic sense and open ‘out-of-silo’ mind-set● Ability to build successful relations across functions and with all stakeholders● Strong ability to work in a team to achieve common targets● Positive, proactive, and enthusiastic● Flexibility in terms of working times, which could include weekend or shiftwork if required to fulfil targets.

Professional skills

● Degree in Business, Supply Chain, Logistics, Aerospace or have relevantworking experience● Understanding aviation business specifically in the area of spares supplychain management● Technical and process oriented background with the ability to understandand interpret technical documentation● Ability to understand your customer to develop and propose creativesolutions● French and English business level● Flexible, able to work under pressure with tight deadlines and successfullydeal with unexpected situations / issues● Strong knowledge of data analysing applications such as databases andMicrosoft Excel● Working knowledge of SAP R/3

Note: the candidate needs to have the right to live and work in France.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus International Services Designated Activity Company

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.