Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a Senior Manager, Kubernetes Infrastructure to lead our global team in designing, building, and maintaining Kubernetes-based infrastructure. This role requires a strategic leader with deep technical expertise in Kubernetes and cloud-native technologies, combined with strong experience in people and project management.

As a key decision-maker, you will drive our Kubernetes infrastructure strategy, ensuring reliability, scalability, and performance while empowering teams to deliver exceptional services. You will collaborate across teams to establish best practices, optimize systems, and align team objectives with broader business goals.

Key Responsibilities:

Leadership & Team Development

Lead quarterly and annual planning processes, setting clear objectives, deliverables, and key results.
Support team members’ growth through mentorship, career development opportunities, and continuous feedback.
Foster a collaborative, inclusive, and high-performance team culture.
Steer hiring efforts to attract and retain top talent in Kubernetes infrastructure.
Conduct performance reviews and provide constructive feedback to enhance individual and team success.

Technical Strategy & Execution

Provide technical direction to optimize system performance, reliability, and scalability.
Lead architectural reviews to ensure best practices in Kubernetes, container orchestration, and cloud-native operations.
Assess and mitigate risks while maintaining high availability and operational excellence.
Work with security teams to implement compliance and governance best practices for Kubernetes clusters.

Cross-Team Collaboration & Stakeholder Engagement

Partner with engineering teams on global initiatives, ensuring seamless integration of Kubernetes infrastructure.
Align engineering priorities with business and product team objectives.
Represent the global Systems Engineering team internally and externally, advocating for infrastructure advancements and investments.
Engage with vendors, open-source communities, and industry experts to stay at the forefront of Kubernetes best practices.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of experience in infrastructure, systems engineering, or related fields, with at least 5+ years in a leadership role.
Expertise in Kubernetes, containerization (Docker), and cloud-native technologies (AWS, Azure, GCP).
Experience in scaling and optimizing distributed systems, with strong knowledge of cloud networking, security, and storage.
Proven ability to lead high-performing engineering teams and drive technical roadmaps.
Strong analytical and problem-solving skills, with a focus on risk assessment and mitigation.
Excellent communication and collaboration skills, with experience working across teams and leadership levels.

Preferred Qualifications

Experience with Infrastructure as Code (Terraform, Helm, Ansible, etc.).
Knowledge of SRE principles, monitoring, and observability tools (Prometheus, Grafana, ELK, etc.).
Familiarity with security frameworks and best practices for Kubernetes deployments.
Contributions to open-source projects or active participation in the Kubernetes community.

Why Join Us?

Lead and scale a high-impact Kubernetes infrastructure team.
Work in a global, fast-paced environment with cutting-edge technology.
Competitive salary, benefits, and professional growth opportunities.
A culture that values innovation, collaboration, and continuous learning.

If you're passionate about Kubernetes, cloud infrastructure, and leading world-class engineering teams, we'd love to hear from you!

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.