About us

The key focus of this role is to act as a point of contact in the onboarding process of the individual business portfolio.

What you will do

Customer Service

Provide excellent customer service to clients and brokers.
Demonstrate and build positive and professional working relationships with internal and external stakeholders.
Demonstrate high quality in all written correspondence to clients.
Effectively manage workload to ensure all queries are dealt with within the stated SLA.
First time resolution of all queries, ensuring a focused attention to quality.
Ensure all work produced is audit-ready and in line with team and department quality standards.
Achieve audit results that are in line with team and departmental targets.
Good typing skills and capability to transfer information from system to system in good time

Product Knowledge

Demonstrate extensive and sound product & process knowledge.
Provide timely and accurate information to all clients & brokers
Maintain up-to-date knowledge on individual product modifications in order to ensure accuracy in all dealings with clients & brokers
Ensure 100% accuracy when providing quotations to New Direct clients & Brokers.

Team Player

Prioritise your workload in line with team/departmental targets.
Support the team as required on any ad hoc tasks or projects as they arise.
Support the team with translational support when required.
Support on any New Business quotes which need to be provided for brokers

What you will bring

Experience required for this role

Previous experience in a customer and quality focused environment, producing accurate work within agreed turnaround times.
Experience working in a target driven environment with tight deadlines
Keyboard skills with experience of Microsoft Office, Excel, Outlook and other standard software
A commitment to complete the Accredited Product Advisor (APA) in Private Medical Insurance
English language required (Fluent)

Values

Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Proactive and solution oriented
Honesty and Integrity
Ability to work under pressure
Ability to prioritize workload and manage time effectively

What we offer

“New Normal”, it’s not news to us: As a global company, we’ve known the hybrid model before it was ‘in’. Work flexibly according to internal guidelines (e.g., hybrid model/ flexible working hours)
Investments for the future: Access to pension/ savings plans/ Allianz products
Shared success: Company share purchasing plan
Support for what matters: Mental health and wellbeing programs
Investments in your career: Career opportunities within the entire Allianz Group
Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
… and so much more!

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.