Are you interested in working for one of the worlds leading insurance and financial services companies? We are looking for Policy Management Officers to join our multicultural team based in Dublin 12.

The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

What you do

Your key responsibilities: 

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
• Aim to achieve a first time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.

What you bring

•  1-2 years’ experience in a Policy Management/Administration role in the Insurance/Financial Services sector or previous experience in a customer focused role in an administrative capacity 
•  Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office (Excel, Word)
•   Experience in a customer and quality focused environment, producing accurate work within team turnaround times
• Fluent in English and French

What we offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad. 
• Discouts on Allianz Partners products
• Modern Offices