We are Allianz Partners. The leader in assistance and insurance solutions in the areas of health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the Health line of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24. The Health line of business provides international health, life and disability insurance and other employee benefits, health services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

What you do

Scanning & Monitoring of Queues
Claims Assigning
Daily reporting
Language requirements
Ad Hoc projects
Gop Fast Track processing
Entry of treatment guarantees into the system
Checking policies for coverage and completing treatment guarantees up to authorization stage
Following up on outstanding cases by e-mail and telephone
Reviewing the work queues and preparing for distribution and system management
Other responsibilities as required and directed by the manager
Assist in the processing of treatment guarantees
Assist Manager in creation of policies for the department
Record minutes of team meetings
Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities).

What you bring

Experience in the health insurance industry
Willingness to develop Medical knowledge
Previous experience in a customer focused role , in a an administrative capacity
Strong Knowledge of Microsoft Office (Excel, Word)
Completion or progression towards the Diploma in Private Medical Insurance.
Customer focused
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to work under pressure
Negotiation skills
Ability to work on own initiative
Highly motivated and proactive
Fluency in English and German

What we offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

Dynamic and Multinational working environment
Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
Discouts on Allianz Partners products
Modern Offices

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.