Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To monitor and to ensure that that following processes in the team are in place, made 100% accurate and according to agreed SLA.
To ensure that problem prompts escalation to supervisor is real time, by giving prompt response to an escalation.
To do regular reporting to supervisor in a timely manner
To maintain clear communication and warm relationships with all related parties.
To give a decision on approving / disapproving preauthorization requests and discharge planning requests or case monitoring approval requests or claim settlement requests.
To ensure that all communications with customers, agents, partners, and other department staff are made politely and correctly.
To approve admission/top up/discharge requests To arrange and to provide training and/or sharing session regarding medical / policy provision related.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.