Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

You'll work for a dynamic and diverse team of professionals who believe in our mission and committed to create meaningful impact. The team operates in a fast paced environment with opportunities for growth. We foster a culture of collaboration, creativity, and learning, where team members are encouraged to share ideas and feedback to inspire innovation and improve our processes.

Get to Know the Role

We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. We believe you have good management skills, but if you believe you have what it takes then we'd love to hear from you either way. This role is a fixed term role. You will report to the Manager, and will work onsite at our Jakarta office.

The Critical Tasks You Will Perform

• Stakeholder Engagement: Work with multiple stakeholders at a very early stage to build the merchant trust, communication, and service needed to retain and grow our top merchants.
• Merchant Engagement: Engage our merchants, listen to their needs, provide feedback, and maintain close communications.
• Market Understanding: Understand the market and competition dynamics and promote a viable business.
• Problem Solving: Accept challenging assignments, help leaders make tough decisions, partner to create impact.
• Process Management: Ensure the delivery of end-to-end process, from planning to execution.
• Data-Driven Approach: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.

Qualifications

What Essential Skills You Will Need

• Educational Background: Bachelor's/Master's degree preferably in management, business, public administration, or engineering.
• Work Experience: 2- 5 years of sales business development, account management or operations, with experience managing a team.
• Language Proficiency: Must be fluent in Bahasa Indonesia, English, and min. intermediate Mandarin.
• Business Process and Risk Management: Knowledgeable in business process management, assessing, and controlling risk, and successful programs execution.
• Field Work Interest and Language Proficiency: Interest in carrying out off-ground activities (including external partner engagement) - willing to be on the ground for ~3 days a week.
• Industry Passion: Has an interest towards on-demand delivery space, and food delivery in particular.
• Communication and Negotiation: Proficient in English. Can build positive relationship with partners, influence and reach a mutually beneficial agreement in a discussion, while managing conflicts and maintaining relationships.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.