Jobs / AirAsia / Executive, Desktop Support
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Executive, Desktop Support
AirAsia
placeTangerang (RedHouse)
Posted on AirAsia website on 08 Apr 2025 (8 days ago)
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Job Description

Functional Responsibility

  • Support daily operational.

  • Elevate incident ticket and trigger the management escalation within stated guidelines.

  • Ensuring assigned task is effectively executed in timely manner.

  • Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

  • Make sure smooth running of daily operation.

  • Provide IT operational support and guidance to user.

  • Work in compliance with company policies and standard operation procedures.

Functional Duties

  • Manage equipment store and make sure equipment are properly arranged.

  • Execute deployment and setup of equipment.

  • Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. 

  • Make sure ticket assigned are follow up and service/problem resolved within SLA.

  • Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.

  • Responsible on tools are in good condition.

  • Ensure improvement plan are fully execute.

  • Require travel and relocate to other place to full fill the company operational need.

  • Execute Ad-hoc task given by superior

Role Duties

  • Ensure report to duty.

  • Giving guide/resolution to user who facing difficulties on carry work.

  • Ensure every work are compliance to company SOP and/or Work Instruction.

  • Rapidly establishing a good working relationship with other team/professionals.

  • Participate in knowledge base contribution and SOP.

  • Participate into improvement plan.

Requirement

  • At least 1 years working experience in IT field.

  • Good technical background with good analytical and problem solving skills.

  • Detail-oriented and well organized.

  • Able to work independently and under pressure.

  • Good emotional manage.

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Capital A Berhad, operating as AirAsia is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia.
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