Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity. foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email
Provide quotations for corporate clients and arrange food delivery to their workplace
Coordinate with our account management team, delivery team, and restaurant vendors to problem solve and provide optimal solutions to any issues that arise during a Corporate client’s delivery experience
Communicate customer issues and feedback to appropriate departments to ensure that we are improving our service
Review the existing support operations flow and design innovative new processes in order to increase efficiency and continue business growth
Operate in a highly autonomous environment which empowers you to make decisions
Contribute to high impact projects
Strategically think about operational improvements and efficiencies

Qualifications

Able to work for 2-3 days per week (min. 16 hours)
Open to undergraduate student
Good to have work experience related to customer service, account management or process improvement etc.
Passionate and enthusiastic attitude with professional customer service manner
Self-motivated to go the extra mile and think out of the box to solve problems
Ability to multi-task in an organized manner in a fast-paced working environment
Fluency in both English and Chinese, including word processing
Track record of building processes, tools, and teams that deliver amazing customer support
Strong organizational skills, work ethic/grit, and attention to detail
Excels in a fast-paced environment and isn't afraid to roll-up their sleeves when needed

Additional Information

What We Offer

A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.