The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Senior Officer, Distribution Compensation with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you. 

Position Responsibilities:

• Validate the production credits, commissions, bonuses for distribution channels

• Execute internal policy replacement rules, process orphan assignments and servicing agent changes

• Handle appeals, not take up cases and bonus adjustment

• Prepare and validate agent financing/allowance/recruitment packages

• Handle enquiries from distribution channels

• Handle and resolve complicated issues or complaints and escalate to Team Head in a timely manner

• Participate in ad hoc operation tasks and projects

Required Qualifications:

• Degree / diploma holder at any discipline

• Over 3 years’ relevant experience in insurance industry

• Mature, responsible and patience

• Organized and attentive to details

• Concern for order and quality

• Good command of written and spoken English and Chinese

• PC skill in MS Office, including Word, Excel and PowerPoint

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.