Job Summary

• Zurich is a leading global insurer in Hong Kong with a distinguished, multi-line proposition for corporate and commercial clients 
• As the Customer, Distribution & Market Management Lead, you will be responsible for managing and strengthening Zurich’s strategic broker relationships in Hong Kong & Macau 
• You will be an integral part of the Customer, Distribution and Market Management team to lead the delivery and execution of our growth strategy within the Hong Kong insurance broking community

Job Accountabilities

• Develop an overarching view of Zurich’s broker and customer relationships including identifying the key strengths and gaps as well as outlining the focus growth segments.
• Facilitate structured access to senior broking leaders through regular business review meetings, broker engagement forums and market events
• Effectively manage broker engagement around renewal and new business pipelines across key lines of business and key countries as relevant
• Lead specific growth initiatives with select customers and broking partners in alignment with Zurich’s stated strategic priorities
• Work closely with underwriting colleagues to ensure clear and timely communication around Zurich’s proposition, appetite, and underwriting strategies to the relevant broking teams and customers
• Oversee the delivery of broker agreements including regular portfolio analysis and business reviews
• Maintain and deliver broker dashboards to relevant internal stakeholders to enable strategic assessment of evolving broker relationships
• Manage and deliver on risk management services opportunities for customers and Zurich partners
• Engage and manage Zurich partners in line with strategy

Job Qualifications

• Bachelor's degree (or equivalent) with significant insurance industry experience
• Ideally over 4 years underwriting and/or broking related experience
• In-depth knowledge of commercial insurance business, products, and customer & distribution dynamics
• Experience in servicing multinational / complex accounts with large / key brokers a key advantage
• Strong executive presence, with the proven ability to influence senior leaders internally and externally, including at the C-level
• Experience in market-facing and distribution roles
• Experience in pipeline management and new business development
• Strategic growth mindset with a focus on delivery and execution
• Strong relationship management, people skills, and solution-oriented approach
• Good command of written and spoken English and Cantonese; Mandarin-speaking an added advantage
• Excellent communication & presentation skills, collaboration skills, and ability to navigate ambiguity and manage change
• Experience working in an international, multi-cultural environment
• Ability to build trust-based business relationships with customers and producers
• Data analytical skill is highly preferred
• Proficient in MS Office Application including Microsoft Word, Excel and PowerPoint
• Candidate with less experience will be considered for Assistant Manager position

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!  Join us as we constantly explore new ways to protect our customers and the planet.  

• Location(s):  HK - Hong Kong