Job Summary

The Markets Business & Client Operations (BCO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Client & Sales Solutions Group, Markets Trade Control & Supervision and the BCO CoE footprint to foster consistency in client and business face-off across products and geographies.

Reporting to the Regional Head, Markets Business & Client Operations for East, the successful candidate will lead the BCO cluster covering GCNA.

The GCNA Cluster Lead, Markets Business & Client Operations will have a supervisory mandate across BCO functions within the regions & countries in their portfolio and will be the primary relationship manager & escalation contact for the regional / local Business Heads & COOs

Key Responsibilities

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• Instil effective and robust operating models within their BCO cluster, incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
• Delivery of the BCO strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.
• Provide senior oversight to the GCNA BCO verticals and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations (not exhaustive)
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• BCO Verticals include Markets Middle Office, Client & Sales Solutions Group inc. Sales Support, In-Country Operations, Markets Controls & Supervision as well as Relationship / Stakeholder Mgmt., Risk & Control Governance, Product Development / Improvements
• Lead and represent BCO in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
• Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. 
• Establish efficient BAU day-to-day operations and serve as primary escalation for BCO stakeholders internally and externally. 
• Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.

Qualifications

• Strong understanding of IB / Markets businesses, product life cycle, and the operating environment 
• Previous experience in leading multiple global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.
• Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) 
• External network with awareness of the latest industry developments
• Strategic mindset & forward-thinking vision
• Strength in problem solving, process re-engineering and project management.
• Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. 
• Excellent verbal and written communication skills
• Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.