Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

Work closely with other departments on project implementations, front-end and back-end operation system enhancements to drive recommended solution to meet delivery deadlines.
Lead and Perform User Acceptance Testing (UAT), raise change requests / system enhancement and report testing problems / defects to IT development team and perform post implementation checking.
Work closely within the Agile development teams to ensure development of the backlog items prioritized for the sprint.
Lead the Business Analysis team to facilitate/coordinate with different key stakeholders to deliver project/system enhancement which best fit the needs of end-users and within budget.
Conduct end-user training
Review & Prepare project documents (including but not limited to user stories, design specification, test plan, test case, test results, training material), monitor project matters daily and report status on agreed interval with proper documentation to ensure all assigned tasks / projects are delivered with quality and on time.
Resolve problems escalated from the team and proactively manage all the potential risks on projects and recommend mitigating measures if required.

Job Requirements:

Degree holder in Business Administration, Computer Science, Information Technology or related discipline
Minimum 5 years of relevant experience in business analysis, solution design & evaluation, project management, system testing in the insurance industry
Proven ability to lead delivery of medium projects
Experience in Agile and Agile Toolsets (JIRA) would be an advantage
Versatile and knowledgeable in operations, processes and Agile projects
Fast learner with excellent analytical and problem-solving skills
Logical, numerical sensitive, proactive and attentive to details
Excellent negotiation, communication, and interpersonal skills
Candidates with less experience may be considered for Senior Business Analyst

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.