The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Associate Director, Operations Risk Controls & Governance Line 1B with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Support and help lead Regional Operations Line 1B initiatives such as but not limited to Controls Testing, Framework implementation, and Control gap/ Reportable Events and Issue trend analysis.

• Provide comprehensive support and assistance to Asia markets to conduct risk and control related initiatives, e.g. risk & control self-assessment (“RCSA”), audit management, issue and incidents management, etc.

• Facilitate and advise Operations Line 1B across Asia in conducting Control Testing to assess and ensure control effectiveness

• Offer expert risk and control management advice, guidance, oversight and challenge to Asia markets on key initiatives and projects

• Facilitate and guide Asia markets in reporting key operational risk exposures, incidents and issues to management timely, as well as identifying impact, root cause and appropriate mitigating actions properly

• Provide support to operational risk governance meeting, and prepare meeting materials and management reports for robust governance and oversight

• Promote a strong risk awareness and culture through regular communication with Asia markets and delivery of trainings

• Conduct timely and accurate communications and maintain strong relationships with functions and stakeholders across the organization, eg Operations, 2LOD, and 3LOD, on various risk and control related initiative

Required Qualifications:

• University graduate, preferably in Accounting, Finance, Operational Risk, or a related discipline

• At least 10 years’ internal/external auditing, control, risk management, compliance, quality assurance, or consulting experience, preferably gained from insurance or financial institutions

• Recognized professional accounting/auditing/risk management (CPA, FRM, CIA, CA, etc.) designation

• Good knowledge of audit sampling methodologies including control frameworks, risk management techniques, and regulatory requirements

• Results oriented; able to strike work balance on multiple priorities and projects

• Strong business judgment in assessing significance of issues and developing value added recommendations

• Experience in the Insurance Operations Risk is preferred

• Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication

• Strong interpersonal skills, with ability to influence senior leaders and inspire and train more junior team members

• Deep understanding of Operational risks and how they can impact the business

• Demonstrated strong planning, organizing, leadership and change management capabilities

• Self-driven, able to meet objectives with a minimal amount of managerial oversight

• Can distill complex issues into simple reports, solutions, and designs

• Proficient in English with exceptional communication skills, which include verbal, written and listening

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.