Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.
The key objective of the Client Solutions team is to create an unparallel client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services and client support. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. This team will also project-manage strategic implementation as an outcome of client mandates, SCB (eg. Subsidiarization) or regulatory driven (eg. Brexit) initiatives.
About our Financial Market Operations Team
Our Financial Market Operations team partners with our sales and product colleagues to play a crucial role in ensuring the seamless execution and settlement of complex financial transactions. By removing inefficiencies and complexity, we’re responsible for delivering a positive client experience and leading transformational change. It’s challenging, strategically important work, and you’ll continuously innovate to ensure we stay at the forefront of technological industry trends. Join our team to build your career at the very heart of the financial industry.
About our Transformation, Technology & Operations Team
Our Transformation, Technology & Operations (TTO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.
• Monitor and manage budget and resources to agreed plan
• Lead the FSS Client Solutions team as a conduit between Front Office and Operations in client on-boarding and service delivery maintenance, whilst also developing and implementing strategies to meet evolving client service demands.
• Oversee new business execution ensuring robust practice applied by sales, implementation, and operations
• Monitor client service standards to ensure high-quality operational and client support services are provided in all countries
• Champion the identification and implementation of best practice across markets
• Drive continuous improvement culture to maximise client experience and enhance processing efficiency, with limited cost impact and with a risk lens applied
• Collaborate effectively with Regional FSS Heads and Sales Head to implement TOM with a tiered approach to client management
• Review and analyze practices across all client services functions in the bank and the industry to propose the best fit structure for FSS CS. This includes working actively with CIB Client Experience to establish the necessary standards.
Skills & Experience
Qualification
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.