Job Description:

This role is primarily site based at Portsmouth, but will involve support for supported sites such within the vicinity. Travel for these sites will be paid travel and driven based on service.

As an On-site Engineer, you will be supporting the onsite client with desk side support including (not limiting to):Carrying out Security Audits of all devices holding Data on the network by Scanning and reportingIMAC’s – Installations, Moves, Additions and ChangesBreak-Fix of all in-scope managed devicesHands and Eyes Support to visually verify the state of managed devices such as servers and network devicesDesktop Support including special project activities as they ariseSupporting the client through project managed tasks – mix of onsite and remote work.

Asset Management & Stock ManagementManaging the lifecycle of loan user equipmentWorking directly alongside the client managing own workload whilst liaising with other teams or vendors to resolutionAct as a central point of contact for the customerSoftware and system fault diagnosis, analysis and fixTake responsibility for stock used and follow the correct procedures regarding stock managementProactively keeping the customer updated with problem status at all timesIdentifying and reporting risk as appropriate in accordance with the guidelines

This is a full-time permanent position working 37.5-hours per week, Monday -Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

Working as part of the DXC team you will gain access to a large library of training

Courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and Various other flexible benefits including private medical cover, life insurance and flexible holidays to name a few.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

Essential Skills

• Must have, or be able to obtain UK GOV Security Clearance at SC levelFull, clean UK Driving LicenseProven trouble shooting skillsPrevious experience in a similar role with ITIL environmentPC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365Excellent communicator both face-to-face & over the phoneAdministering Windows Share\File permissions.Mobile connectivity (E.g. Android/IPhone)Knowledge of SCCMConfident break fix knowledge of HP Workstation, Desktops & LaptopsMust be able to deal productively with a high workload with minimal supervision
• Great attention to detail 

Desirable skills

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.