Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: London

Closing Date: Tuesday 22nd April 2025

The opportunity: 

Due to a retirement within the team, we have a rare opportunity for an experienced Senior Claims Adjuster to join us in the Energy, Marine and Construction claims team. You’ll provide a quality focused claims service and be responsible for ensuring the effective and prompt settlement of Construction and Energy claims notified to the team.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Ensuring effective and prompt settlement of claims within the EMC Claims team, predominantly in the Construction and Energy business areas
Investigating and negotiating claims within defined authority limits
Mentoring claims adjusters, acting as a point of referral, technical guidance and providing oversight (authority)
Responsible for file quality reviews (LMRs)
Setting of accurate case reserves
Contributing to high level technical output from team and supporting a positive team culture
Managing external counsel and experts both locally and internationally
Promptly handling and resolving all claims enquiries from customers, brokers and third parties
Ability to lead a market through a large and / or complex claim
Managing situations of conflict and have the ability to influence and persuade others
Engaging proactively with large numbers of stakeholders, both internally and externally

Who are we looking for?

A proactive and innovative approach to claim solutions from working within technical claims environment
Relevant business/industry qualification - ACII qualification is highly desirable
Strong technical knowledge of all products and services offered by the Line of Business. (& wider business knowledge to support cross sell opportunities)
Astute and commercially aware with an awareness of the market, business and risks
Excellent understanding of London Market Insurance environment
Solid understanding of legislation and legal liability
Numerate and analytical thinker with excellent negotiation skills
Ability to deliver Thought Leadership on key topics
A team player with the ability to deliver excellent customer service
Computer-literate with working knowledge of Outlook and MS office

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid