Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is committed to investing in the UK sector, planning a $1.5bn (£1.15bn) investment over the next five years. We aim to expand our workforce beyond 1,000 employees, open new office spaces, and enhance our AI capabilities by upgrading our London and Newport data centres with Nvidia GPUs, positively impacting our Public Sector clients. Additionally, we will launch new skills programmes to benefit 240,000 UK learners. Rachel Reeves, Chancellor of the Exchequer, praised this investment as a significant boost to the UK’s tech and AI sector."

We are seeking a highly experienced Vice President (VP), reporting to the GVP UKI, to lead our Public Sector team in the UK and Ireland (UKI). This senior leadership role will be responsible for leading direct leaders and an indirect team of 26 professionals. The VP will develop and drive strategic initiatives, foster strong relationships with public sector clients, and ensure the successful delivery of our solutions.

What you get to do in this role:

Inspire and lead a team of direct leaders and an indirect team of 26 professionals, ensuring alignment with ServiceNow's strategic goals.
Develop and execute a comprehensive business strategy for the public sector in the UKI, focusing on growth, customer satisfaction, and market penetration.
Build and maintain strong relationships with key public sector stakeholders, including government agencies, local authorities, and other public sector organizations.
Drive the adoption of ServiceNow's solutions within the public sector, demonstrating the value and impact of our technology on improving public services.
Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure the successful delivery of projects and initiatives.
Monitor and analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
Represent ServiceNow at industry events, conferences, and meetings, showcasing our expertise and thought leadership in the public sector.

Qualifications

To be successful in this role, we need someone who has:

Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Proven experience in a senior leadership role within the public sector
Strong track record of managing and leading high-performing teams.
Excellent understanding of the public sector landscape in the UKI, including key challenges, opportunities, and regulatory requirements.
Demonstrated ability to develop and execute strategic business plans.
Exceptional communication, negotiation, and relationship-building skills.
Ability to work effectively in a fast-paced, complex and dynamic environment.
Bachelor's degree in a relevant field; advanced degree preferred.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.