Customer Assistance Co-Ordinator - Medical

Job Title: Customer Assistance Co-Ordinator Department: Medical Salary: £27,013.60 Bonus: £2,045 (Performance based) Location: Croydon/Hybrid Office Address: 102 George Street, Croydon, CR9 6HD, United Kingdom.

Start Date: 6th May

Join Our Team as a Customer Assistance Coordinator

Ready to make a meaningful impact in critical situations? As a Customer Assistance Coordinator, you'll be the calm, steady voice customers turn to during emergencies, providing practical support and guidance as needed. Every call gives you the chance to apply your organizational skills and problem-solving abilities, ensuring the best possible care for customers.

You’ll handle both inbound and outbound calls with professionalism and clarity, helping customers navigate through challenging times with confidence.

Working Hours

35 hours per week with shifts between 7:00 AM – 10:00 PM, Monday to Sunday, including occasional night shifts (9:00 PM – 7:30 AM).
Hybrid working with IT equipment provided (PC, dual screens, keyboard, and mouse); a reliable internet connection is required.

Key Responsibilities

Answer and manage inbound and outbound calls with professionalism, empathy, and efficiency.
Provide proactive solutions and keep customers informed of the progress of their case.
Ensure all services are provided on time, with all necessary information gathered to coordinate medical assistance.
Apply your product and technical knowledge effectively to each case.
Handle complaints in accordance with FCA guidelines.
Ensure every customer feels cared for and supported during their time of need.

About You

We’re looking for someone who thrives under pressure and is genuinely passionate about helping others. You’ll need:

A good level of general education, including Maths & English GCSE (or equivalent).
A strong desire to provide excellent customer service.
The ability to multitask and effectively manage multiple cases.
Empathy and the ability to stay calm in high-pressure situations.
Flexibility and willingness to work varying shifts, including weekends and holidays.

What We Offer

At Allianz, we believe in empowering our people and creating an environment where you can thrive. We're committed to your professional growth, offering comprehensive training to help you succeed. We value innovation, and you're encouraged to bring forward your ideas to improve our services and processes.

We offer a competitive salary and a comprehensive benefits package, including:

Career Growth - Structured training, career development opportunities, and progression support.
Financial Benefits - Company pension scheme, share save scheme, and annual performance bonus.
Health & Wellbeing - Private medical cover, flu vaccinations, and eye care vouchers.
Exclusive Discounts - Special offers on Allianz products, retail discounts, and travel insurance savings.
Additional Perks - Roadside assistance (free after six months), CSR initiatives, and interest-free season ticket loans after probation.

You'll also have the opportunity to make a real impact through Corporate Social Responsibility initiatives and career development support.

Looking for Your Next Career Opportunity?

At Allianz, we believe in creating an environment where you can build your career and grow professionally. We support your development every step of the way, offering both the opportunity and resources to succeed.

If you're eager to grow and take the next step in your career, apply today and start your journey with us!

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.