Job Description

We are looking for a Financial Markets Technical Analyst to join our team at Standard Chartered Bank. In this role, you will provide essential technical support to the Financial Markets Dealing Room, ensuring seamless operations across critical applications and infrastructure. From troubleshooting trader voice systems to managing desktop computing environments, market data platforms, and business continuity plans, you will play a key role in maintaining efficiency and minimizing downtime for our front-office teams. This is a great opportunity for a tech-savvy problem solver with a passion for financial markets and a keen eye for detail. You will work closely with internal stakeholders and external vendors to implement technical solutions, resolve system issues, and support business operations in a high-pressure environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide immediate assistance for trading-related hardware and software issues to ensure minimal disruption.
• Manage and maintain trader voice systems, telecom infrastructure, market data platforms (Bloomberg, Refinitiv Eikon), and transactional systems.
• Support and troubleshoot desktop environments, mobile device management, and LAN infrastructure.
• Ensure continuous readiness of Financial Markets Business Continuity Plans (BCP) and backup trading sites.

Risk & Compliance

• Enforce global IT standards, security policies, and compliance requirements.
• Manage risk controls, regulatory audit preparedness, and ensure adherence to IT security protocols.
• Maintain thorough documentation of technical incidents, system configurations, and procedures.

Stakeholder & Vendor Management

• Collaborate with traders, IT teams, and external vendors to implement solutions and drive continuous improvement.
• Manage service requests, change controls, and incident reports via ServiceNow and other ITSM tools.
• Monitor vendor performance and maintain service quality standards.

Skills and Qualifications

Skills

• Strong problem-solving skills with the ability to work under pressure.
• Experience in technical support for front-office trading environments (1st / 2nd line support).
• Knowledge of Financial Markets, trading platforms, and market data applications.
• Strong interpersonal and communication skills to interact with business stakeholders.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proficiency in Windows, M365, Active Directory, and basic scripting (Python, PowerShell).
• Understanding of IT security policies, risk controls, and service management.
• Flexible working hours, including shift work to support global trading operations.

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or equivalent.
• Experience in IT support, operations, or project implementation in a wholesale banking or trading environment.
• Certifications such as ITIL, CompTIA A+, or relevant technical qualifications are a plus.
• Experience with trader voice systems (IPC Unigy, Voice Recording Systems, SIP, TDM, Private Wire).
• Familiarity with project management methodologies and vendor management best practices.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.