Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: Swindon (Hybrid working)

Closing date: 3rd April 2025

The opportunity 

As a result of the exciting growth within Zurich corporate Risk (ZCR), we have an opportunity to join our Operation’s Department as an administrator on a permanent basis. This role involves the administration of new business policies, the completion of accurate and timely accounts across our Group Life, Group Income protection and Group Critical Illness policies. In addition, you will be speaking with customers, supporting with outstanding documentation and premiums. 

We aren't fussed if you've worked in a similar role before, ideally you will have previous experience using Excel and be confident speaking on the phone, the rest we can teach. If this sounds interesting, then we would love to hear from you!

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Interacting with customers and support sales team as required
• Daily monitoring of Work Manager tasks to meet KPI/SLA requirements
• Timely and accurate Accounts issued
• Dealing with day-to-day queries and action within SLA’s
• Liaising with internal teams to improve customer focus
• Involvement in the Daily comm cell meetings discussing workloads, concerns, and plan for the day
• Contribute to a positive and supportive team culture
• Initiate and implement process improvement ideas
• Sharing knowledge and expertise
• Understanding the impact of the Accounts in relation to ZCR’s Debt position
• Working closely with the Key Financial Controls team to identify and resolve reconciliation differences

Who are we looking for?

We aren't fussed if you've worked in a similar role before, but ideally you will have some of the following:

• Previous experience using Excel and other Microsoft packages
• Confident speaking on the phone
• Passionate about customers and driving through continuous improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills
• Excellent judgement and decision-making skills
• Contribute to a positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid