Working Hours: This role is available on a part-time, job-share, or full-time basis

Location: London

Closing Date: Tuesday 22nd April 2025

The opportunity.

You will be the leader of the Energy, Marine and Construction Claims team. Responsible for the operational rigour and technical excellence of a team of 20 people.

Succeeding in this role will require you to work effectively with external and internal stakeholders. Working collaboratively with customers, brokers, co-insurers, reinsurers and service providers to reach pragmatic outcomes must be a priority. So to is internal collaboration with colleagues across underwriting, actuarial, finance and Zurich Resilience Solution as well as managing relationships with senior stakeholders across the UK business and global Claims management.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Leading the team in making claims a strategic asset to Zurich, aligned to our Large & Complex Claims strategy of “Claims is what we do, but it is not all that we do”
• Combining technical excellence, a solution orientated mindset, and a focus on prevention and mitigation in order to maintain our market leading reputation
• This will be achieved through:
  • Leading the long-term succession plan of the team through proactive performance and talent management, including supporting career and personal development
  • Both individually and as a team, focus time and attention on the external environment, supported by the Claims Commitment, whilst delivering for our internal stakeholders
  • Demonstration of role model leadership and creating an environment of coaching, two-way communication and feedback, empowerment and positive engagement
  • Enforcing and leading the team response to changes recommended from audit findings and governance reviews
  • Ensuring adherence to group regulatory requirements, governance procedures and Group Claims policy

Who are we looking for?

You will demonstrate the group’s core values:

• Integrity
• Customer Centricity
• Sustainable Value Creation
• Excellence
• Teamwork

The ideal candidate will have a track record of leading high-performance teams and positioning the claims function as a key differentiator to support the winning and retention of business. They will have large loss claims experience in the London market and UK domestic market, including international claims, preferably in Energy and Construction lines, and experience in dispute resolution. They will be ACII qualified.

You will naturally have strong interpersonal skills and excellent relationship management skills and be able to demonstrate sound commercial acumen in ambiguous situations through effective communication.

Zurich is committed to our people. Teamwork is essential for the role, and we are looking for a candidate who can develop talent and improve performance and outcomes across the team. It will be necessary to think strategically and generate new ideas to achieve this successfully.

What will you get in return? 

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK 

Who we are:   At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.  

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.   If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.     Our Culture:   At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.  

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.   We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.  

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid